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امينة العرم

SENIOR OPERATIONS, INSURANCE & AUDIT OFFICER·OMT MAIN BRANCH

Lebanon

Bachelor's degree, FINANCE AND ACCOUNTING

Work experience

Total years of experience: 14 years, 2 months

SENIOR OPERATIONS, INSURANCE & AUDIT OFFICER

January 2017 - Present

OMT MAIN BRANCH

Beirut, Lebanon

January 2017 - Present

+ Processed and verified high-volume daily financial transactions, money transfers,
bill payments, and insurance services with hgh accuracy through trict operational
procedures.
+ Conducted internal audits across 4 OMT branches, improving operational
compliance and reducing transaction discrepancies through stronger control
measures
+ Strengthened branch cash control and reconciliation processes by reviewing
transaction records and monitoring operational accuracy.
+ Supported operational risk management by identifying compliance gaps and
providing audit recommendations that enhanced intemal controls.
+ Maintained strong customer satisfaction by resolving financial and insurance-
related inquires in Arabic, English and French.
+ Prepared audit findings and operational reports for branch management to
support workflow accuracy and policy compliance.

Company industry:: Accounting

محاسبة عامة

April 2012 - May 2026

وسترن يونيون او ام تي

Beirut, Lebanon

April 2012 - May 2026

حسابات المكتب مع العمل في مجال انجاز معاملات التأمين وتقديم خدمات التحويلات المالية

Company industry:: Financial Services

Finance Officer Accounting

April 2012 - May 2026

western union omt

Beirut, Lebanon

April 2012 - May 2026

transaction control,
and insurance-related services.

Company industry:: Financial Services

accounting

April 2012 - May 2026

western union omt

Beirut, Lebanon

April 2012 - May 2026

Company industry:: Financial Services

Education

Arab Open University

January 2016

Bachelor's degree, FINANCE AND ACCOUNTING

Lebanon

'Arab Open University

January 2016

Bachelor's degree, FINANCE AND

Lebanon

institute byblos

June 2009

High school or equivalent, accounting

Lebanon

Skills

ACCOUNTING

Intermediate

ACCOUNTING

Intermediate

CASH RECONCILIATION

Intermediate

CASH RECONCILIATION

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

FINANCE

Intermediate

FINANCE

Intermediate

FINANCIAL STATEMENTS

Intermediate

FINANCIAL STATEMENTS

Intermediate

INTERNAL AUDITING

Intermediate

INTERNAL AUDITING

Intermediate

OPERATIONAL RISK MANAGEMENT

Intermediate

OPERATIONAL RISK MANAGEMENT

Intermediate

OPERATIONS

Intermediate

OPERATIONS

Intermediate

TRANSACTION PROCESSING BUSINESS

Intermediate

TRANSACTION PROCESSING BUSINESS

Intermediate

Languages

English

Beginner

French

Beginner

Arabic

Beginner

Training and Certifications

Certifications

accounting and information

insitute byblos Show credentials

accounting

byblos Show credentials

Hobbies and interests

sports and swimming

"During my professional journey, I focused on continuous self-development. I enhanced my skills through ongoing learning, built self-confidence, and gained strong trust in my abilities. Over time, I expanded my expertise beyond my initial specialization, allowing me to broaden my professional horizons across multiple fields."