L1/L2 WIFI NOC Engineer
Mobily / BMC
Total des années d'expérience :14 years, 5 Mois
• Working on the Mobily Wi-Fi network in maintaining, troubleshooting and reporting.
• Providing complete Wi-Fi connectivity using AP, including site survey report generation and documentation.
• Installation, Maintain and troubleshoot for Aruba Wi-Fi APs and Aruba controllers.
• Providing complete solution for making interconnectivity in to multiple offices in a city through Wireless.
• Performing Walk test procedures in order to enhance the Wi-Fi network coverage and capacity.
• Co-ordinate with projects field team and client.
As Duty Manager (March 2012 - June 2012)
• Coordination, reporting and escalate issues to Higher Management.
• Issuing regular and on-demand customer reports.
• Issuing notification for any service outage or degradation to the relevant groups including NNCC for any service affecting & critical faults
• Preparing & issue daily outage, Core Link Statistics and investigation reports.
• Coordination with Higher management and update them about the important and escalated network issues, further coordination with other NOC groups in order to resolve the network issues.
As Team Leader (Jan 2011 - Feb 2012)
• Surveillance networking components, Fault Analysis & mgmt of complex LAN/WAN environment through NMS(CIC Dashboard).
• Apply High Availability Networking Principles.
• Perform Problem Management Resolution.
• Troubleshooting data circuits, L2/L3 MPLS VPN
• Analyze network trends and processed daily reports for submission to the Network Operations Manager, for further analysis and approval.
• Monitoring & Troubleshooting of Core STM-16, 10 Gig links
• Working on the Action-Request System - BMC Remedy Trouble Ticketing System to co-ordinate with various functions of the organization to solve customer issues.
• Coordination with customers and 909 to solve customers issues.
• Coordinating with field staff to fix network faults.
• Coordination and Troubleshooting with various NOC i.e. TNOC, INOC, ANOC
• Coordination with TTAC to escalate critical issues.
•Setup and upgrading LAN/ WAN.
•Hands on experience in Hardware / Software Troubleshooting
•Configuration of Network Equipment /Devices
•Installation and Management of Cisco Devices
•Upgradation of IOS
•Interactions with Customers, Technical Support team, Account Managers, Sales senior management, Technical Support senior management.
•Leadership: Support a coach a team of Operations Managers, set and agree challenging targets, motivate teams towards achieving goals and objectives.
•Monitoring MRTG Graphs
•Ports Management Using I-Manager
•Configuring Ports on DSLAM, Huawei
•Network Planning
I did BSc Electrical (Telecommunication) Engineering with CGPA of 3.29 and 80% from renowned and accredited university of Pakistan which is recognized from HEC (Higher Education Commission) and PEC (Pakistan Engineering Council). After the completion of my degree i joined PTCL (Pakistan Telecommunication Company Limited) as Internee Engineer.