Mina Habib

private transfers, tailored to client needs and budgets.
+ Handle client inquiries through walk-ins, WhatsApp, calls, and small, converting leads into
+ Negotiate competitive rates with airlines, hotels, and DMCs to maximize profitabilty while
Excasd monty sass targsts through upsslling, cross-sslling, and strong relationship
management, ensuring repeat business and high customer satisfaction.

+ Managed end-to-end corporate travel bookings including fights, hotels, iansportation, and
travel insurance.
+ Utize GDS platforms (e.g, Amadeus, Sabre) to secure competitive fates and efficient
booking solutions
+ But and maintained strong relationships with corporats cients, delivering tlored travel
solutions.
+ Hancled complex tineraies last-minute changes, and high-volume requests using 00S.
platform.
ved performance targets though efficent booking, ssus resolution, and detailed
reporting.
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+ Converted inbound leads into confirmed bookings via phone, email, and WhatsApp.
+ Sling fights, hotels, and travel packages whils upsaling
acd-ons to mest monthly targets.
+ Maintained strong customer relationships to drive repeat business and referrals.
+ Accurately managed bookings, payments, and after-sales support using GDS systems.

Provided post-booking support including changes, cancelations, refunds, and reissues.
+ Coordinated with aifines to process voluntary and involuntary schadule changss.
+ Resolved customer issues efficiantly through chat while adhering to fare rules and airline
policies
+ Maintained accurate transaction records and delivered high customer satisfaction.