Solutions Architect
UAE Digital Lab
Total years of experience :6 years, 8 Months
• Building and integrating information systems to meet the company’s needs.
• Provide detailed specifications for proposed solutions
• Identifying strategies, initiatives and remedies.
• Continuously researches emerging technologies and proposes changes to the existing architecture
• Create and manage work orders in a helpdesk system. Utilizes helpdesk software to document problems and record solutions.
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
• Administer and troubleshoot deployed solutions
• Manage and address customer expectations through design and implementation
• Anticipate and react to major technology changes to ensure leadership in the competitive landscape
• Identify, analyze, and resolve system problems and provide root cause analysis (RCA).
• Address security vulnerabilities.
• Assist with ongoing automation, migration and virtualization projects while continuing to migrate to the cloud (Azure, AWS).
- Dubai government outsourcing projects: -
Ministry of Human Resources & Emiratisation
Ministry of Economy (Corporate Social Responsibility) full IT support
- Banque Misr outsourcing IT support
• Providing IT support & consulting for ES and SMB organizations globally.
• Provides solution for escalated core network, MPLS connection, PRI digital circuits, leased line
• logical and physical tickets
• SEA-ME-WE3 related issue troubleshooting
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of
• variable factors
• Providing technical support to international clients while ensuring
• that all service level agreements and customer satisfaction goals are achieved.
servers, desktop computers, routers, switches, firewalls, smartphones, software deployment, security updates.
•Design and deploy WI-FI networks all over the hotel (Two Stages).
•Design and deploy domain controller and active directory infrastructures (550 user).
•Problem-solved issues with PC clients, Server hardware/ software, mainframe and server 2012 products. Provided first level domain controller
Etisalat UAE project)
•Diagnosing and resolving a wide range of technical issues
•Provided first-tier support and troubleshooting for technology products and applications.
•Maintaining maximum availability of supported services for users.
Bachelor in Management Information Systems (BS-MIS) Nile Academy, Egypt ON 2013
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