Senior Enterprise Solution Provisioning Engineer
LINKdotNET
Total years of experience :16 years, 5 Months
• Provide technical advice for junior engineers during the delivery of corporate customers solutions
• Schedule, implement and deliver new corporate customer’s internet, data, voice and security technical solutions
• Responsible for network components provisioning
• Provision IP assignment, core network configuration and other customers' solutions to fulfill customer solutions
• Handle Customer Premises Equipment (CPE) configuration such as (Routers, modems, firewalls, Switches, voice gateways and wireless equipment)
• Coordinate and follow up with concerned departments such as Core, Capacity planning, Design, technicians, supply chain and project managers to ensure that customer's technical solution will be successfully delivered
• Visit corporate customers if needed to complete installation
• Handling pre-WI-MAX surveys and implementations for corporate customers
• Perform professional level of troubleshooting during support cycle from physical layer to routing layer on LINKdotNET network equipment such as (Cisco and Juniper routers, Alcatel DSLAMs, others) to solve any corporate customer’s technical problems
• Maintain and support British Telecom and Sing Tel nodes in EGYPT as well as their multinational customers connected to these nodes
• Visit Enterprise customers if needed to troubleshoot a problem
• Coordinate with Network Teams to change/replace up and running Enterprise customers configuration/hardware due to network topology/technology change
• Handle WI-MAX support for Enterprise customers
• Troubleshoot network problems including routing problems, traffic engineering/flow and physical issues.
• Troubleshooting and following up with international ISPs.
• Handover the daily operations from Core team to ensure the service availability and performance after operations and give the confirmation.
• Troubleshooting and following up with international ISPs.
• Follow up on tickets with other teams through the CRM ticketing system.
Mobile phone maintenance engineer