مينا امين

• Lead business development and account management across the UAE and
Bahrain regions, acting as the primary point of contact for clients.
• Drive B2B sales of Telrs cross-border payment solutions to high-growth
eCommerce merchants and companies across diverse industries.
• Manage a portfolio of key accounts while also focusing on new client acquisition
to expand Telrs market presence.
• Conduct in-depth consultations with merchants to understand their business
models, international operations, and payment infrastructure needs—delivering
tailored solutions that support growth.
• Oversee the full customer onboarding process, ensuring compliance with
KYC/AML regulations and internal risk policies.
• Coordinate with internal teams (Tech, Risk, Compliance, Finance) to enable
smooth system integrations and post-launch optimization.
• Contribute to strategic portfolio expansion, strengthening Telrs positioning in the
GCC market.

Managed key relationships with corporate clients, meeting sales and profitability
targets.
• Conducted in-depth risk assessments, including PEP, AML, and KYC checks for
new and existing clients.
• Provided customer support to ensure the highest level of service and compliance.
• Fostered and maintained relationships with clients to ensure long-term business
growth.
• Collaborated cross-functionally with teams to meet clients’ needs and resolve
complex issues

•Researching and identifying new business opportunities - including new markets,
growth areas, trends, customers, partnerships, products, and services - or new
ways of reaching existing markets.
•Liaising with distributors and establishing relationships with key decision-makers.
•Developing and implementing strategies to expand business in the country and
abroad.
•Managing the entire sales cycle from lead generation to deal closure.
•Collaborating with distributors teams to deliver high-quality
services to customers.
•Building and maintaining strong, long-lasting customer relationships,
negotiating contracts and closing deals with clients.
•Providing customers with information about company products and services.
•Resolving customer complaints and issues in a timely and professional manner.
•Providing regular status updates to stakeholders and senior management.
•Coordinate internal resources and third parties/vendors for the flawless execution
of projects.
•Ensure that all projects are delivered on time, within scope, and within budget.
•Developing project scopes and objectives, involving all relevant stakeholders, and
ensuring technical feasibility.
•Measure project performance using appropriate systems, tools, and techniques.
•Monitors and reports on the performance and outcomes of business development
activities, using metrics and data to measure progress and impact.

Managed client relationships, ensuring satisfaction and retention through cross-
selling banking products and services.
• Conducted KYC/AML due diligence for new and existing clients to maintain
regulatory compliance.
• Managed portfolio management, helping clients with financial planning and
offering solutions that fit their needs.
• Identified and resolved customer complaints promptly, maintaining high levels of
customer loyalty.
• Worked closely with compliance teams to ensure all activities adhered to internal
policies

Process all counter cash transactions accurately and swiftly in accordance with the
Bank
• procedures.
Implement efficient and accurate processing of all transaction as per set parameters
of branch
• service indicators
•Manage customers’ expectations through replying to queries during customers’
interaction.
•Perform ATM’s cash reconciliation & investigate difference if any.
Maintain zero error of cash differences by diligently, accurately and attentively
processing all
• cash transaction as well was ensuring accurate delivery of cash to customers at
all-time

Managed customer inquiries, ensuring accurate information and swift resolution
of issues.
• Acted as the main point of contact for customer complaints, working within SLAs
to resolve issues promptly.
• Ensured AML compliance, flagging suspicious transactions and reporting them to
the relevant departments.
• Provided comprehensive support in customer relationship management and
ensured a seamless customer experience.

• Handled transactions and customer queries regarding banking services, including
account management, ATM services, and fund transfers.
• Identified customer needs and recommended appropriate products and services
to enhance their banking experience.
• Ensured adherence to all compliance and regulatory requirements, including KYC.