MIS Analyst
Emirates NBD
Total years of experience :11 years, 0 Months
• Manage all anomaly accounts
• Excute daily repeatable process from collecting, analyzing, formating data, and reporting
• Responsible for reports extraction
• Assist in enhancing data for collection and recovery
• Produce routine and non-routine reports
• Propose any necessary adjustments to the current framework if needed
• Assist in daily, and montly domain creation
Handling customer queries in a professional manner and reach the highest level of satisfaction for the customer while offering suitable products and services that suits the customer needs
• Handling banking and credit card queries
• Achieving certain sales target
• Carry out local and international transfers and credit card payments
• Delivering quality service & meeting customer needs and expectations
• Providing the customers with effective solutions and offering suitable products