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Mina Magdy, Customer service

Mina Magdy

Customer service·Emirates Health Services (EHS)

United Arab Emirates

Bachelor's degree, Chemistry And Geoglogy

Work experience

Total years of experience: 6 years, 0 months

Customer service

January 2025 - Present

Emirates Health Services (EHS)

Dubai, United Arab Emirates

January 2025 - Present

• Supporting patients and visitors with medical inquiries, appointment requests, and service guidance while
providing accurate and professional information.
• Coordinating between patients, clinical teams, and administrative departments to ensure smooth service
delivery, proper case handling, and timely escalation resolution.
• Enhancing the patient experience through clear communication, follow-up, and maintaining high standards
of service quality within the healthcare environment.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

head of Lab

January 2024 - Present

ARA

Cairo, Egypt

January 2024 - Present

optimize resources and implement safety protocols for a productive environment.leverage data analysis to assess procedures and improve operational efficiency, while using problem-solving and creativity to develop innovative solutions that enhance product quality. By fostering effective communication and continuously focusing on accuracy and continuous improvement.
Company industry:
Chemicals Manufacture
Job role:
Chemical Engineering

Head of Lab

January 2023 - January 2025

ARA Group

Cairo, Egypt

January 2023 - January 2025

• Lead laboratory operations, ensuring safety compliance and efficiency in testing protocols.
• Coordinate with production teams to align lab output with industrial needs.
• Analyze chemical procedures and optimize formulations for beter yield.
• Monitor and document lab results to support decision-making.
• Mentor junior lab staff and enforce high operational standards.
Company industry:
IT Services
Job role:
Medical, Healthcare, and Nursing

chemical engineer

October 2021 - May 2024

LAMAICA Group

Cairo, Egypt

October 2021 - May 2024

Spearhead the laboratory department, overseeing chemical formulation and material testing.• Developed and optimized liquid color formulations for high-speed production lines, increasing color accuracy by 30% and reducing material waste by 15%.• Develop high-quality mixtures and custom colors for production processes.• Optimize liquid color formulations for printing production lines, ensuring precision and consistency.• Lead PVC band material innovation, enhancing product performance and durability.
Company industry:
Manufacturing
Job role:
Chemical Engineering

Chemical Engineer

January 2021 - January 2023

LAMAICA Group

Cairo, Egypt

January 2021 - January 2023

• Supervised formulation of liquid colorants and chemical mixtures.
• Oversaw PVC material development and process testing.
• Collaborated with production to align lab tests with output goals.
• Maintained lab equipment and calibration schedules.
• Assisted in scaling formulations for mass production.
Company industry:
Chemicals Manufacture
Job role:
Chemical Engineering

professional medical representative

January 2021 - January 2022

Safe Life

Cairo, Egypt

January 2021 - January 2022

Promoted and sold pharmaceutical products to doctors and healthcare professionals.• Developed and maintained long-term relationships with clients to increase sales and brand loyalty.• Conducted market research to identify opportunities and improve sales strategies.• Conducted market research to identify opportunities and improve sales strategies.• Analyzed market trends, leading to a 15% increase in pharmaceutical sales through targeted marketing strategies.• Delivered persuasive presentations at medical conferences, showcasing product effectiveness.
Company industry:
Medical & Healthcare Equipment
Job role:
Medical, Healthcare, and Nursing

chemical engineer

June 2020 - January 2021

Global Banding

Cairo, Egypt

June 2020 - January 2021

Engineered custom chemical formulations for PVC and solid printing materials.• Assisted in production engineering, enhancing process efficiency and quality control.• Developed customer-focused design solutions, driving product innovation and market success.
Company industry:
Industrial Production
Job role:
Quality Control

Education

Minya university

May 2021

May 2021

Bachelor's degree, Chemistry And Geoglogy

Egypt

Minia University

January 2021

January 2021

Bachelor's degree, Geology & Chemistry Department

Egypt

Skills

Chemical
Expert
Chemical
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Developmental
Expert
Developmental
Expert
Production
Expert
Production
Expert
Strategic Decision-Making & Crisis Management Persuasion & Negotiation
Expert
Strategic Decision-Making & Crisis Management Persuasion & Negotiation
Expert
Market Analysis & Business Development
Intermediate
Market Analysis & Business Development
Intermediate
Creative Thinking & Innovation
Intermediate
Creative Thinking & Innovation
Intermediate
Chemical Formulation & Laboratory Analysis
Expert
Chemical Formulation & Laboratory Analysis
Expert
Ensuring precision and consistency.
Intermediate
Ensuring precision and consistency.
Intermediate
Stakeholder Communication & Client Relationship Management
Expert
Stakeholder Communication & Client Relationship Management
Expert
Production Engineering & Process Optimization
Intermediate
Production Engineering & Process Optimization
Intermediate
Optimize liquid color formulations for printing production lines
Expert
Optimize liquid color formulations for printing production lines
Expert
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CASE MANAGEMENT
Intermediate
CASE MANAGEMENT
Intermediate
CHEMICAL ENGINEERING
Intermediate
CHEMICAL ENGINEERING
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PHARMACEUTICAL FORMULATION
Intermediate
PHARMACEUTICAL FORMULATION
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Marketing Professional Certification
Sales Professional Course
Digital Marketing Specialist.
DEPI
Apr 2024
Show credentials