Security Professional Services Engineer
Optima Professional Sevices
Total years of experience :7 years, 11 Months
• Planning and designing security systems as per customer needs.
• Implementing and migrating security solutions as outlined by the scope of work that is agreed by customer.
• Worked as certified instructor to deliver Forcepoint Next Generation Firewall training for more than 2 years.
• Implementing: Forcepoint NGFW, Forcepoint Web Security, Forcepoint AMD, Juniper SRX, Pulse secure PCS-PPS.
• Resolved customer issues, provided next level technical support for Level 1 Specialists, and Performed solution releases by authorizing, validating, and implementing (changes, upgrades, updates, patches, and migrations).
• Supported: Palo Alto NGFW, Checkpoint NGFW, FortiGate NGFW/ Forti Manager, Juniper SRX, F5 BIG-IP, Pulse- Secure PCS, Zscaler Internet Access.
• Implemented and supported Network and Information Security Projects along with conducting the following 3 pre-sales activities: presentations, demos, and POCs.
• Managed assigned projects including planning project activities, time, and resource utilization, and delivered training for products as needed Including official trainings, on job training.
• Implemented and supported: Palo Alto NGFW, Forcepoint NGFW, Juniper SRX, F5 BIG-IP, Pulse secure PCS-PPS.
Responded to requests for technical assistance via 3 ways: in person, phone, electronically, and researched questions using available information resources.
• Resolved problems related to operating systems, hardware, and software, utilising excellent customer service skills, and identify/escalate situations requiring urgent attention.
9 Month Cyber Security Diploma, Information Technology Institute, Ministry of Communication and Information Technology in Smart Village, Giza, Egypt. List of courses link: https://goo.gl/gSV217
Studied Telecommunication , Electronics and IP networking fields
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