Service Executive
Jumeirah Burj Al Arab Hotel
مجموع سنوات الخبرة :2 years, 9 أشهر
Ensuring at all times that all guest needs and requirements are met and to demonstrate a high and consistent level of organization & Management.
Communicating & providing feedback at all times with all the related departments & to be constantly proactive in anticipating guest needs and requirements).
Welcomes guests in a traditional Arabic manner. Recognizes all repeat and important guests.
Establishes and develops personal guest contact, promotes feedback, and is constantly proactive in anticipating guest needs and requirements.
Anticipates and meets guests’ needs and requests, ensuring complete.
Guest satisfaction. Recognizes all repeat important guests.
Deliver excellent customer service, at all times.
Assist in keeping the hotel reception area clean and tidy, at all times.
Deal with all enquiries in a professional and courteous manner, in person,
on the telephone or via e-mail .
Administer all reservations, cancellations and no-shows, in line with company policy.
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Conduct regular security checks throughout the day and report any security issues to line manager
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
Provide reports, as required, for housekeepers and management.
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
Maintain personal knowledge by completing in-house training and workbooks.
Always adhere to all company policies and procedures and licensing laws.
Be involved and contribute at team meetings.
Carry out instructions given by the management team and head office.
Provide general knowledge of attractions and destinations.
Develop and maintain an information file.
Prepare and deliver commentary.
Prepare for tour by making arrangements and confirming reservations.
Conduct tours.
Complete tour reports, daily log and expense reports.
Assist special needs clients.
Escort passengers.
Distribute any city maps needed
Reconfirm restaurant dinner time, menu and special meal requests
Maintains promotional database by inputting invoice and bill-back data.
Updates managers by consolidating, analyzing, and forwarding daily action summaries.
Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
Provides sales vs. projection results by preparing and forwarding sales tracking reports.
Forwards samples by entering request; arranging shipment; notifying customer.
Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.
Prepares sales presentations by compiling data; developing presentation formats and materials.
Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.
Updates job knowledge by participating in educational opportunities.
Accomplishes department and organization mission by completing related results as needed.