System Admnistrator
Ecco Outsourcing
Total years of experience :12 years, 4 Months
1. Responsible of designing, installing, configuring and maintaining servers and other computer systems.
2. Management of Operating System (2003/2008/2012)
3. Perform daily backup operations, Windows Backup and DPM.
4. Perform daily system monitoring.
5. Expertise MS Exchange infrastructure 2010 and 2013.
6. Expertise in MS TMG.
7. Expertise in MS Active Directory.
8. Management of WSUS.
9. Maintain & administer in the Enterprise Hyper V infrastructure.
10. Provide 7x24 'on-call' troubleshooting for the MS system infrastructure.
1. Insure providing first line support for all users by help desk team.
2. Answer staff questions in person and via phone and email on all company supported applications using ticket system.
3. Troubleshoot desktops, laptops, IP phones, printers and networks problem.
4. Perform hardware and software installations for managers.
5. Respond to users’ tickets and requests.
6. Provides peripheral equipment support (e.g., printers, scanners, faxes, and cameras), wireless networking, Laptop support etc.
7. Some positions are accountable for maintaining inventory of IT equipment.
8. Research and troubleshoot basic to mid-level IT related issues.
9. Provide 7x24 'on-site' troubleshooting for all IT Organization.
10. Manage team’s attendance and performance.
11. Conduct team’s performance appraisal.
12. Train and develop team’s needs.
1. Provide first line support for all users.
2. Answer staff questions in person and via phone and email on all company supported applications.
3. Troubleshoot desktops, laptops, IP phones, printers and networks problem.
4. Perform hardware and software installations.
5. Respond to users Tickets and requests.
6. Provides peripheral equipment support (e.g., printers, scanners, faxes, and cameras), wireless networking, Laptop support etc.
7. Some positions are accountable for maintaining inventory of IT equipment.
8. Research and troubleshoot basic to mid-level IT related issues.
9. Provide 7x24 'on-site' troubleshooting for all IT Organization.