Customer Relation Executive
Zulekha Hospital - Dubai
Total des années d'expérience :16 years, 8 Mois
•Giving appointments to patients.
•Answering patient’s queries.
•Giving directions to patients calling for hospital location.
•Registering new patients.
•Checking billing history of patients.
•Generating visit records, collecting and saving payments by credit or cash.
•Assisting patients for directions inside the hospital.
•Cancelling visit record in case of transfer of speciality and regenerating visit record.
•Basic insurance knowledge, filling up insurance forms and taking patients signature.
•Calling insurance company for dental and pregnancy consultation approval.
•Admitting self paying patients in case cashiers are busy.
•Giving telephonic and walk-in appointments.
•Making daily doctor’s schedule and on-call list.
•Calling patients to confirm appointment with the doctor.
•Blocking doctors according to their duty timings.
•Blocking doctor’s schedule on their weekly and emergency offs and keeping a check on doctor’s schedule if changed due to emergency.
•Cancelling or rescheduling appointments in case of emergency operations.
•Calling patients to respond on their online appointments.
•Making weekly indent for supplies in the reception.
•Making weekly indent of insurance forms.
•Reliever for call center and operator.
•Giving training to a newly recruited staff.
VOLUNTEER: Pasig City General Hospital Volunteer as Physical therapist August 2006 – February 2007 -Assess patient’s physical abilities -Treat out-patient and in-patients. -Uses different treatment modalities to treat patients. -Instruct patients to continue exercise at home. BOARD CERTIFICATION: Philippine Board of Physical and Occupational Therapy, July 2006 License No. 0020152 TRAININGS: October 24-27, 2008 Customer Care Training Dubai Institute of Business Management As Caregiver: November 10-14, 2003 Anawim Lay Mission Foundation, Inc Barrio San Isidro Montalban, Rizal November 3-7, 2003/ Silong Tanglaw Foundation, Inc October 27-31, 2003 644 G. Araneta Ave., Cor. Kaliraya St. Quezon City October 20-24, 2003 Abiertas House of Friendship 21 Boni Serrano Avenue, Quezon City As Physical Therapist: January – February 2002 St. Lukes Medical Center E.Rodriguez Sr. Blvd. Quezon City December 2001 Philippine Heart Center East Avenue, Quezon City November 2001 Metropolitan Hospital Masangkay St., Sta Cruz Manila October 2001 Philippine Children’s Medical Center Quezon Avenue, Quezon City September 2001 M-tech Medical Diagnostic and Therapeutic Center Gil Puyat Avenue, Makati August 2001 East Avenue Medical Center East Avenue, Quezon City July 2001 UERM-Hospital Aurora Boulevard, Quezon City June 2001 Rizal Medical Center Brgy. Bagong Ilog, Pasig City May 2001 Veterans Memorial Medical Center North Avenue, Diliman Quezon City