Automation Support Analyst
Emirates National Oil Company
Total years of experience :10 years, 7 Months
Configuring automation applications on new ENOC Retail Site Servers
❖ Installing, upgrading and deploying software on site servers; performing SIT and
signing-off SIT document, thereby approving for pilot deployments
❖ Analyzing the root cause and conducting end-to-end analysis from site level to
centralized applications
❖ Preparing:
o Batch files for automating deployment process
o KB article for team and L1 support
❖ Ensuring installation of windows and web service build on dot net and SQL and
Firebird database maintenance
❖ Creating change request and work order for deployments
❖ Providing L2 support to retail application with 99% on time resolution
❖ Collaborating with Developers and Database Administrators on design & delivery
solutions for project deliverables
❖ Managing all phases including deployment, testing, maintenance and production
support
❖ Providing functional & technical support in Functional, Integration, System,
Performance, Regression, End-to-End, User Acceptance and Database Testing
Highlights:
❖ Performed Cybersecurity deployment on ENOC Retail Fueling Servers
❖ Received appreciation from:
o Area Manager and RFS for successful configuration ENOC Retail Station Servers
in UAE
o Cybersecurity Roll-out in ENOC Retail Fueling Stations in UAE
❖ Reduced software deployment effort by 90% through batch files using shell scripts
❖ Successfully assisted to deploy in-house system around retail operations of ENOC
group related to EnocPay, Online Card, C-store
❖ Supported in Server Migration
Provided support to airline applications build on Dot Net and MSSQL
❖ Monitored incident management queue, respond to queries within defined SLAs
Highlights:
❖ Prepared 2 web applications using Django 1.11.0 and ensured the workflow of the
same
❖ Assisted in the preparation of data and deployment of 2 websites in WordPress
❖ Developed database design on MS SQL and SQLite
❖ Developed back-end application for Cargo Service Company using Django 1.11.0
Worked on two major projects with Qatar Petroleum including Electronic Permit to
Work System & Document Management System (ref annexure for details)
❖ Developed in-house application using Dot net framework 3.5 and SQL server 2012
Projects: Electronic Permit to Work System for Qatar Petroleum
Industry: Oil and Gas
❖ Prepared recommendations on revision by analysing earlier used methods and procedures
❖ Mapping client’s requirements and providing them best solutions involving evaluation & definition of scope of project &
finalization of project requirements
❖ Developed test cases, reviewed and supported in preparation of Functional Design Specifications by understanding
client requirements and organizing meeting with clients & vendors
❖ Tested QA deployments and examined business rules & plans
❖ Coordinated with Offshore Team; kept a track on reports
Project: Document Management System for Qatar Petroleum
Industry: Oil and Gas
❖ Supported Project Document Management System for Qatar Petroleum
❖ Worked closely with client and interacted with vendor for various technical requirements
❖ Executed all technical solutions required by clients
❖ Ensured Onsite Coordination & Database Management; supported client in training; tested system on new deployments
Project: Skill Matrix for Salam Technology
Industry: Information Technology and Services
Web based CRM Application for Volvo Cars Corporation
Industry: Information Technology and Services
❖ Implemented Lean techniques to decrease the response time
❖ Analysed the incidents, provided fixes and created change requests; identified the bugs in the existing application and
provided solution to the same
❖ Developed:
o PLSQL scripts, customized Oracle Forms and reports as per the business requirements
o JSP pages as per application requirements
❖ Updated the LINUX Server with new data from different vendors
❖ Provided technical support to the end-users; supported in scheduling scripts on server
❖ Monitored Incident Management tool, coordinated with technicians
Trained graduates on database concepts including database languages such as PLSQL and SQL
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