Duty Manager (Acting In-charge of the department).
Moevenpick
مجموع سنوات الخبرة :8 years, 0 أشهر
Moevenpick Hotel Al-Khobar Saudi Arabia
(5 Star Deluxe)
• Assist & deputise the Front Office Manager in all aspects of his duties
• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal
recognition
• Monitor Guest Relations/service personnel, repeat guests and other VIPs, Ruling families & celebrities to receive special attention and recognition
• To handle and resolve any guest complaints received at the Front Desk
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximise occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the "Room Ready on Arrival" policy is adhered to.
• Liaise closely with Housekeeper Supervisors to ensure special guest needs, amenities and other
room related requests are met
• Insure that the credit policies and procedures are properly carried out and liaise closely with
Finance Department for the same.
• Continually check the accuracy of room count
• Approve upgrades and special amenities.
• Inspect frequently for cleanliness and orderliness, the lobby, reception desk and, on a random
basis, VIP rooms prior to arrival
• Assist in the preparation of efficient work schedule for Shift Leaders & Agents arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group
movements, especially those with early or late arrivals or departures
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Provide input for Front Office Departmental Meetings and deputizes in cases of A.F.O.M absence.
• Promote Inter-hotel sales and in house facilities
• To represent the Front Office Department in Internal, as well as, External Quality Reviews in absence of the Front Office Manager
• To ensure all Daily/weekly/monthly reports are compiled and distributed as per the schedule.
Administrational
• Hold departmental meetings on a regular basis including daily briefings & the monthly
communication meeting.balance- Rate change- Suite upgrading - Pay Masters)
• To carry out and supervise regular departmental training, ensuring that all training is correctly
documented.
• Assist in recruiting staff for the Front Office departments in conjunction with the Front Office
Manager & the HR department.
• Assist the FOM on updating & improving the department's SOPs & Procedures.
• Assist in the asses & corrective action on the Colleagues Opinion Survey
Operational
• To cover departmental duty management shifts as required.
• To supervise directly the shift leaders the group arrivals and departures to ensure they are carried out smoothly and efficiently including Back to Back groups.
• Maintain all procedures and adheres to them with emphasis on hotel credit policy.
• To supervise rooms and suite allocations
• Supervise directly the shift leaders to insure smooth & efficient operations for guest floors & Greeting desk/main reception.
• Double check the suites for VIPs/Celebrities & Ruling families ensuring that all guest preferences
are available.
• Assist in maintaining and develop agreed standards consistently within the Front Office
Department.
NIGHT MANAGER
Moevenpick Hotel Al-Khobar Saudi Arabia
(5 Star Deluxe)
Key Responsibilities: -
• To ensure the efficient running of the night operations
• To be fully aware of the hotel health and safety and fire and threats procedures
• To liaise with clients and staff and act upon any queries, complaints and compliments
received and to take corrective action if necessary.
• Conduct inspections of front of house and back of house during shift, including Front Office,
• Performing check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Maintaining of cashier float and ensure accurate daily report of all money received
• Following the procedures of Lost & Found coordination with housekeeping supervisor.
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attending guest's request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs.
• Attending the guest complaints, inquiries and requests, refer problems to Assistant Manager. if unable to assist.
• Responsible for making duty schedule of all front office staff and preparation of monthly training plan with coordination of Assistant Front Office Manager
D• Assist the Front Office Manager in all aspects of their duties
• Maintaining the house count, checking the availability of rooms, rooms types, accuracy of room count and rate categories
• Coordination with Housekeeping Department to ensure room image is maintained and the preparation of rooms for VIP’s placement of courtesies.
• Control and checking the paymaster accounts daily basis and verification of pending paymaster accounts.
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• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Maintain inter-departmental relationships to ensure seamless guest services
• Assist in the frequent inspection for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival
• Assist in the preparation of efficient work schedule for Front Office Team, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• In conjunction with the Front Office Manager interpret the department's budget
• Promote Inter-hotel sales and in house facilities
Support the Front Office Manager to ensure employee orientation, training and succession planning is carried out to standard
Human Resource and Training Responsibilities
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive.
• Assists in planning for future staffing needs & recruiting in line with company guidelines
• Prepares and executes detailed induction program for new staff
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensures training needs analysis of Front Office staff is carried out and training programmes are designed and implemented to meet colleagues needs
• Provides input for probation and formal performance appraisal discussions in line with company guidelines and supervise the Guest Service Managers in conducting the same
• Maintains up to date staff records and approves leave requests etc.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
Bachelor in Commerce with following main subjects. Cost Accounting -Management Accounting & Financial Management -Auditing -Indirect Taxes -Information Technology and its Application in Business -Business Environment
Division / Degree Passing Year Institution/City Grade Bachelor of Commerce 2nd 1999 University of Punjab Pakistan