National Service Manager
Hyundai
Total des années d'expérience :0 years, 0 Mois
Highlights :
•Augmented revenue by 20% and market share by 10% through the implementation of Stringent SOP and new sources of revenue along with retaining existing customer’s strategies.
•Took measures such as Better management and follow up of customer complaint management to improve customer service by 90% and reduce the costs by 15%
•Streamlined existing processes / standards, which resulted in enhancing operational efficiency by 20%
•Amplified customer base by 30% through maintaining effective relationships, Fleet, and individual customers by frequent visit with 3S teams (sales, service, parts) & providing them support 24X7.
•Received awards / letters of appreciation from HMC in 2014 & JAM management in 2015, 2016, 2017, 2018.
•Service Operation Reengineering was done enhance Service operations all over UAE.
•Set up risk management in the organization to mitigate all possible risk in service operations.
•Successfully supplied & maintaining HDT trucks to Heart of Europe in Dubai World Island.
•Successfully Carrying out the maintenance of HDT vehicles in Ras Al Khaima Al Hamrah
•Maintaining, Servicing & providing Support for passenger & commercial vehicles supplied to Emirates transport, Dubai Police, Dubai Municipality, Dubai Taxi, Sharjah Taxi, Many Rent a car companies & Many other private and Government & semi-Government Companies.
•Played a key role in mobilization of operations in the new facilities started in Sharjah & Fujairah in 2018.
across the Career
•Acknowledged with:
•Achieved Top CSI by JD power for Hyundai in UAE 2018
•Service Excellence Award worldwide for Best Quality Improvements of Hyundai vehicle from HMC, during the Annual Conference in Cambodia and was recognized for leading continuous efforts for improvement of quality of vehicles and providing support to HMC Service Team, Quality Team, R&D Team & Field Support Team in Aug’14
•Best Oracle CRM User from JAM for After-Sales Service Team in 2003 and implemented Oracle as the ERP for the company for testing and end user training in Oct’03
•Achievement Award for Service Division Support to HMC for All Business activities
•Service Excellence award from HYUNDAI motors for enhancing Service Activities.