Network Support Engineer
National Commercial Bank ( NCB - Bank Al Ahli)
Total des années d'expérience :2 years, 11 Mois
Monitoring and troubleshooting the link for NCB ATMs through Gasper software.
Co-ordinate with the supervisor over the phone to make the ATM up.
Make telnet to the router and perform troubleshooting.
Add / remove the tunnel for the remote branches of NCB upon user request.
Troubleshoot the PCs of users for different branches remotely.
Report to Hi-Cap Riyadh office every two hours for updates.
Make daily report for the tickets handled throughout the day.
Make monthly report to show the downtime.
Working on Cisco 4503, and 3660 Catalyst multilayer switches in a campus LAN. An environment of Vlan’s, using SVI’s (Switch Virtual Interfaces), routing was carried out.
Handling the videoconferencing system (Point-to-point and Multipoint) in the Head office and branch offices using Polycom 5000 and 7000 Series.