Customer Services Specialist
Qatar Foundation
Total years of experience :16 years, 5 Months
In the position i am handling several tasks from the beginning of the process of the the client's request till the very end. I receive requests, issue quotations, order Purchase Order, Issue job tickets, preflight and postflight of the material.
On the other hand, i implemented a customer service system that includes sales empowerment by attending meetings and ensuring that direct contact with clients is taking place and thus increase the workflow in the department.
In this is position I was multi tasking in different sectors. I was seconded from QP to a new company called Muntajat, established by the government of the state of Qatar. I was one of the Project Management Team and played a key role in setting up the company and establishing its major support requirements.
Detailed Roles and Responsibilities:
-Designed and implemented a full stationery for the company (letterheads, enevelopes, business cards, invitations, etc.) and was chosen as the official branding identity.
-Produce new content for organizational materials and communications on a daily basis
-Coordinate all aspects of our news media relations
-Maintain organizational communications calendar
-Maintain and cultivate relationships with media personnel
-Organize news conferences
-Organize editorial board visits and pitch editorials
-Identify opportunities to respond or advance organizational messages
-Maintain and implement a new document retention management system.
-Assist in setting up the Organization structure of the new company.
-I was the secretary of the Board of Directors, in which I was responsible of the BOD files, resolutions and MOM’s.
-I was acting as Executive Legal Assistant.
-I had access to the Technical committee log in which I was responsible for maintaining and organizing it.
-Created contract forms for all the legal forms we have to maintain its eligibility.
-Assisting the media department in their media requirements.
-Translated Documents as requested by PR department.
In this position i was a Marketing Manager. I developed marketing strategy and written action plans in order to achieve specific objectives. Moreover i used to measure, evaluate, and analyze the marketing programs as and when needed. Further, I ensured that all customer questions and requests are followed up in a timely manner.
I had to meet a target plan every year and my record were set high.
II was responsible of carrying out a variety of duties of allotted division covering typing of correspondence, reports, notes, statements, proof reading of completed typing work, sending faxes, receiving, registering and distributing office mail, retrieving and photocopying of documents, and other allied duties in order to provide an efficient operational/technical support and administration service to Industrial Security Department.
Moreover, I used to Ensure that the correct operational/technical and administrative/material management procedures are being followed in day-to-day running of the division and to provide comprehensive secretarial services to the division head and his staff. Also, I Kept record of overtime, checking and dispatching of time sheets of divisional staff and ensures that are marked properly.
I Carried out the duties of the Senior Personal Assistant during leave or absence and assists other clerks during periods of absence or heavy workload.
I was responsible for designing and creating ideas for the corporate identity of the company, In addition to developing the image of the company through public awareness campaigns and advertising and was working on many Microsoft and Adobe software.
• Create schedules to ensure adequate and efficient staffing at all times
• Report staff hours to the Payroll department and respond to inquiries
• Recruit, interview, hire, and train retail sales staff as required
• Advise Manager on staffing needs and personnel issues
• Assist Manager with duties and tasks as required, and assume the role of Manager in his or her absence
• Facilitate clear communication between retail floor staff and office staff
• Schedule Product Knowledge sessions with various sales representatives
• Provide expert advice to customers in all areas of the store
