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ميرال اليوبي, ممثل خدمة عملاء

ميرال اليوبي

ممثل خدمة عملاء·إكستنسيا

Saudi Arabia

Bachelor's degree, Marketing

Work experience

Total years of experience: 2 years, 9 months

ممثل خدمة عملاء

April 2024 - September 2025

إكستنسيا

Jeddah, Saudi Arabia

April 2024 - September 2025

Company industry:
Airlines

Customer Service Representative

April 2024 - September 2025

Extensya

Jeddah, Saudi Arabia

April 2024 - September 2025

Manage flight booking and trip arrangements for Saudia Airlines customers using the Amadeus reservation system.
Communicate effectively with clients to ensure smooth travel experiences and resolve booking issues.
Handle and oversee the Saudia Airlines digital wallet system, assisting customers with payments and account manageme
Coordinate with internal teams to enhance service quality and operational efficiency.
Maintain high levels of customer satisfaction through professional and timely support.

Company industry:
Call Centers & Customer Care Outsourcing

Logistics Coordinator

January 2023 - March 2024

Alshaya Group

Jeddah, Saudi Arabia

January 2023 - March 2024

Coordinated daily warehouse operations including receiving, storing, and dispatching goods.
Ensured timely and accurate delivery of shipments to various retail outlets across the region.
Managed inventory records and shipment tracking using internal logistics systems.
Collaborated with sales, customer service, and supply chain teams to meet business needs efficiently.
Maintained compliance with safety standards and operational procedures during handling and transportation.

Company industry:
Retail & Wholesale

Education

King Abdulaziz University

June 2021

June 2021

Bachelor's degree, Marketing

Saudi Arabia

Skills

ADVERTISING CAMPAIGNS

Intermediate

ANALYTICAL THINKING

Intermediate

BRAND MANAGEMENT

Intermediate

CREATIVE THINKING

Intermediate

CUSTOMER SERVICE

Intermediate

DIGITAL MARKETING

Intermediate

EVENT MANAGEMENT

Intermediate

EVENT PLANNING

Intermediate

JOB INTERVIEWS

Intermediate

MARKETING

Intermediate