Call Center and Customer Service Team Leader
Jamalon
مجموع سنوات الخبرة :5 years, 4 أشهر
Support team manager and perform management duties when the
manager is absent or out of office.
• Provide encouragement to team members
• Assist management with hiring processes and new team member
training.
• Answer team member questions, help with team member problems. • Communicate deadlines and sales goals to team members.
• Conduct team meetings to update members on best practices and
continuing expectations.
• Generate and share detailed reports about team performance.
• Provide quality customer service, including interacting with customers,
answering customer inquiries, and effectively handling customer complaints.
• Developed team communications and information
Assist Management in Training and Developing Customer Service
Representatives.
• Answer customer questions through phone and email.
• Keep track of customer conversation
• Ensures timely resolution of cases and follows through cases to
completion to provide the best customer experience.
• Completes routine HR and payroll transactions.
• Background in problem solving and troubleshooting • Performs other duties as assigned.
• Responsible for communicating with customer's inquiries via multiple
channels.
• Responsible for handling customer inquiries on behalf of company
clients.
• Answering all incoming requests and addressing customer problems in a timely manner.
• Re-directing requests as per the set processes and taking adequate messages when required.
• Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
• Escalating issues or unresolved queries to the Team Leader or Supervisor.