Administrative Assistant & Warranty Manager
SIGMA ME SAL
Total years of experience :11 years, 6 Months
• Handle warranty‐related tasks such as claiming everything connected to warranties and entering them into the SEAT and Mitsubishi systems, submitting reports, and ensuring claim payment.
• Compile and submit regular weekly and monthly reports to the After Sales Manager, including warranty and administrative reports.
• Address client complaints by obtaining input that identifies difficulties to enhance internal procedures and produce a better customer experience, and submit such concerns to the relevant management weekly.
• Schedule meetings, make sure attendees are informed about them, take comprehensive minutes, and follow up on them.
• Received inbound client calls to meet agreed‐upon objectives and standards for the account, as well as to address issues and complaints.
• Met client expectations, contributed to overall account improvement, and achieved call handling objectives and standards.
• Ensured that data was accurately recorded, and maintained a positive attitude at all times, with a strong emphasis on customer service.
• Greeted customers as they arrived at the SK Bijoux stand, responded to customers demands, and aided them in selecting items according to their preferences.
• Provided customers with price details, processed cash, and credit card transactions, punched chosen items into the system, and balanced cash registers at the end of the shift.
Teller and Customer Service Intern Beirut, Lebanon
Teller and Customer Service Intern Beirut, Lebanon