Executive Office Manager to VP of Hotel Operations
The First Group - TFG
Total des années d'expérience :1 years, 8 Mois
A focus on property investment and hotel operations, supporting executives and enhancing guest satisfaction.
Key highlights include:
• Assisting the Vice President of Operations by providing support in various tasks and duties.
• Analyzing data from guest satisfaction surveys and mystery shopper results for 7 hotels and implementing action plans to enhance
guest satisfaction.
• Acting as the primary point of contact for executives, employees, clients, and external partners.
• Serving as a liaison between Hotel Operations (7) and the Executive Office.
• Managing documents, presentations, and schedules for the Vice President, including Word, Excel, and PowerPoint.
• Involved in launching sustainability projects including water solutions in line with Dubai Government initiatives, using cruelty free
products and digitization in meeting rooms.
• Coordinating with Asset Management regarding reports and figures.
• Tracking expenses, managing travel itineraries and bookings, and coordinating with third parties.
• Notable achievements include successfully launching and organizing the opening festivities of The First Collection Business Bay Hotel,
leading CSR events in collaboration with the HR department, working closely with Marketing on new hotel opening campaigns,
and launching the REVINATE program in 7 hotels while supporting General Managers.