Assistant Customer Service Manager
Access bank plc
Total years of experience :11 years, 0 Months
Achieved a great number of customer engagements and got positive responses on strategies and analysis.
Successfully planned and executed better operation service and received excellent commendations.
Advised managers on organizational policy matters and recommended needed changes.
Conducted orientations to foster growth and development
Effected value oriented attitude towards organizational objectives.
Reconciliation of various GLS and related accounts
Diamond bank PLC: customer service manager: 2 years
My achievements
Directed relationship with the management and further analyzed development initiatives and thus maximized productivity and revenue potential.
Excellent job knowledge and achieved positive feedbacks through mails.
Improved tremendously on customer’s complaints towards the elect
Managed the day to day business affairs and contracts for the company and my efforts were greatly appreciated.
Served as a link between management and customers by handling questions, interpreting and administering solutions, and helped resolve transaction issues to foster a more positive relationship with our customers.
Resolved enquiries as regards NIBSS (NIP) and bill payment transactions.