Sales Operations Specialist
Gandour
مجموع سنوات الخبرة :13 years, 7 أشهر
Responsibilities
• Analyze data and information to identify business opportunities.
• Create monthly reports to management on key findings and assessments.
• Identifying operations requirements and opportunities for improvement.
• Documenting findings, preparing reports and making recommendations.
• Maintaining and preparing Daily, Weekly and Monthly reports of all channels and ensuring Sales accuracy across KSA.
• Preparing Monthly Business Review reports for all Channel Managers and Directors.
• Preparing and maintaining Incentive reports for all Salesmen.
• Receiving Customers Complaints and Employee Suggestions over the quality of the product and its packaging.
• Manage and maintain daily sales, costs and packaging of products through JDE ERP System, ISELL(Order Management System) and SQL.
• Recommending future modifications for new product features.
• Support the delivery and management of a range of agreed examinations services (university exams) to clients and customers in accordance with Corporate guidelines and Examining body regulations.
• Work on Pre and Post IELTS task including Online Registration System(ORS V.5) and preparation of exam venue, staff & material.
• Deal with Second level inquiries and check if application forms (University exams) have been completed accurately and signed.
• Assist colleagues in managing and training venue staff and setting up exam venues. Support ESO in Professional and School exams.
• Ensure that the British Council Examinations Quality Standards (EQS) are met.
• • Ensure efficient communication with all the internal and external customers (examination boards, stakeholders, venue staff etc)
• Recruitment/Talent Acquisition (includes writing of Jds for different opening within the organization, posting on diff job portals, sourcing/selecting best possible match, conducting and/or coordinating interviews with people/tech panel responsible).
• Keeping track of cost involved, maintaining records of people selected/rejected/offers released/people didn't join after offer/employees referral etc).
• Performance Appraisal (complete lifecycle depending upon the responsibility given by HOD).
• Maintaining Employees records/database for Contractual, permanent/probationers along with their salary and Education qualification.
• Taking care of Employee Welfare including taking care of Joining and Exit formalities, Attendance & Leave Management records.
• Working with the HR Manager in the payroll process of the employees.
• Keeping good relations with third party vendors for staff on contract/permanent positions.
• Manage the filing, storage & security of documents.
• Liaising and Networking with various customers, colleagues, suppliers and partner organizations.
• Preparing & Maintaining of Weekly & Monthly reports of Business and reporting it to the Manager.
• Handling the team of Online Marketing Executives, Programmers & Web Designers to complete the projects at there stipulated time frame.
• Organizing & Attending Conferences, Seminars & Events.
• Maintaining & Updating the Customer Database.
• Handling the effective usage of Social Media for the company websites.
• Carrying out routine function of the department and making the necessary day to day decision to support department activities to the head office and other departments. To ensure the smooth flow of work and information.
• Filing and Archiving all the Documents and Files of all the Employees, and daily updating the Administration Manager about it.
• Arrangement for the payment of supplier and contractor’s for MASCO projects.
• Working closely with all managers to provide the administrative services of a very high professional level to insure the efficient and effective operation of the office and maintain a comprehensive filling system. Answer and registering all incoming manager phone calls & messages.
• Receiving and recording of MASCO HHR Project sensitive files, confidential letters and reports from senior managers and outside sources.
• Encoding of all incoming and outgoing telefaxes and correspondence, checking all outgoing and incoming memo to ensure proper distribution.
• Maintaining staff daily attendance, medical leave, emergency leave, and compensation time record.
• Draft all official letter and staff stationary requirement.
• Controlling of All Documents of the Project according to the Transmittal Numbers given by the Consultant & Distributing the documents to the specified Sector of the Project.
• Maintaining Document Controlling of a very High level. As the documents are very sensitive & of very high importance for the smooth flow of the Project.
• Conflict Management & Problem Solving.
• Organization & Multitasking.
• Communication and Negotiation in dealing with various levels of employees and departments.
• Translation in between management and labors when needed.
• Dealing with the grey area to maintain proper understanding and work flow between management and labors.
Studied Human Resource and Marketing as my Major and Minor.
Studied Commerce and Income Tax.
Intermediate from the Board of Intermediate Education, India.
Studies Maths, Science & Social in Schooling.