Manager Airport and Cargo Operation
Pakistan International Airline
Total years of experience :19 years, 8 Months
Currently, I am responsible for the development of the cargo sales network, which involves appointing cargo sales agents in Istanbul and overseeing the management of our flight operations at IST Airport.
Main responsibility and contribution includes:
Formulating and implementing a Cargo Sales Strategy to meet the Station's Cargo Sales Targets.
Appointing Cargo Sales Agents to facilitate sales operations.
Verifying Cargo Sales Data in the CHAMP system.
Uploading Cargo Sales Data in the IATA CASS portal.
Expanding business opportunities for both inbound and outbound cargo in Turkey.
Strengthening the Interline Cargo Network.
Ensuring prompt clearance of all transshipments at IST and facilitating onward connections on interline partner flights.
Monitoring and controlling cargo costs to remain within the approved budget.
Proactively monitored Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure operational excellence and adherence to predetermined targets.
Implemented cost-control measures to effectively manage the station's budget and ensure optimal resource utilization.
Ensured seamless delivery of promised services to customers at all touchpoints, resulting in high levels of customer satisfaction.
Fostered effective collaboration with key stakeholders including IGA, HAVAS Ground Handling Team, Sanjack, and Turkish Technic, resulting in improved coordination and on-time departure of flights.
Demonstrated strong attention to detail and effective problem-solving skills during various flight cancellation events, minimizing disruptions and mitigating customer inconvenience.
Contributed to the overall success and efficiency of flight operations as the PIA Manager of Airport Operations at Istanbul, playing a pivotal role in maintaining high standards of service and operational excellence.
In summary, my role revolves around
developing the cargo sales network, meeting sales targets, managing airport flight operations.
In my role as a Cargo Terminal Manager, I reported directly to the Chief Commercial Officer and General Manager Cargo. My primary responsibility was the strategic oversight of revenue generation within the domestic and international Cargo market of twin cities. A key focus of my role was to drive increased cargo sales volume while adeptly managing a diverse portfolio of key accounts.
One of the most crucial aspects of my position was the comprehensive management of the cargo terminal, including a dedicated workforce of nearly 100 staff members operating across four shifts. I led and coordinated the entire team, ensuring the smooth functioning of cargo terminal operations. This involved collaborating extensively with airport stakeholders to enhance export and import volumes, as well as spearheading initiatives to improve terminal facilities.
Furthermore, I successfully formulated and executed targeted marketing strategies, closely aligned with the airline's overarching revenue objectives. Through effective market segmentation, yield management, and competitive pricing strategies, I significantly elevated market share and revenue earnings within the cargo sales sector.
I took great pride in my role as the focal person for the division, actively contributing to the enhancement of cargo terminal facilities and driving operational excellence. Additionally, I played a pivotal role in training the entire IIAP cargo team on the new Hitit Domestic Cargo System, facilitating seamless adoption and proficient use.
Throughout my tenure, I diligently upheld the airline's code of conduct and executed management directives with unwavering commitment. My efforts significantly bolstered the airline's growth trajectory, operational efficiency, and prominent standing within the competitive cargo industry.
Directly reported to the Chief Project Officer and General Manager Project. Demonstrated expertise in driving operational readiness and fostering stakeholder engagement for IIAP infrastructure. Proficient in adeptly coordinating ORAT trials, executing readiness initiatives, and ensuring a seamless transition of PIA operations. Skilled in project performance reporting, fostering effective stakeholder collaboration, and orchestrating infrastructure coordination. Adept at upholding confidentiality, consistently meeting stringent quality standards, and keenly identifying opportunities for improvement. Notable strengths encompass exceptional leadership, impactful communication, adept problem-solving, and proficient team management.
Led and managed an Incidental Desk Shift .
Oversaw seamless handling of flight disruptions, ensuring minimal passenger inconvenience.
Collaborated with Flight Operations for effective adjustment implementation.
Orchestrated rapid solutions and rebooking strategies for affected passengers.
Provided expert support to Reservation and Customer Services teams during critical incidents.
Skillfully managed misconnected passengers and optimized seat allocation.
Streamlined cross-departmental coordination for efficient adjustment processes.
Communicated with passengers empathetically and clearly about flight changes.
Thrived in a fast-paced environment, making balanced operational decisions.
Contributed to refining processes for increased efficiency within the Incidental Desk.
Demonstrated unwavering professionalism and adaptability amidst operational fluctuations.
Experienced Shift Station Manager with a proven track record in overseeing both domestic and international flight operations. Adeptly managed a diverse team of nearly 100 personnel, including white-collar and blue-collar staff, fostering collaborative performance and achieving exceptional outcomes. Strong background in interdepartmental collaboration, working closely with flight operations, cargo, safety, security, CAA, and engineering departments. Committed to enhancing the passenger experience through seamless operations and meticulous attention to detail. Skilled in resource optimization, ensuring operational efficiency while adhering to industry standards. A dedicated professional who combines leadership, teamwork, and operational expertise to exceed passenger expectations and contribute to the success of aviation activities.
Over All Proficient in orchestrating streamlined terminal processes for a seamless traveler experience. Adept at ensuring adherence to stringent GRH (IOSA) and QMS standards, upholding safety and quality benchmarks. A strong leader, skilled in rallying terminal teams towards unified goals. Consistently surpassed passenger expectations and set high service delivery standards. Strategic planner with a focus on minimizing cognitive dissonance for Denied boarding passengers. Proven track record of consistently exceeding passenger expectations in scenarios of flight delays and diversions. Expertly managed pre-departure activities, aligning with airline punctuality benchmarks while enhancing passenger satisfaction. Prioritized timely baggage delivery for business-class passengers. Regularly conducted incisive analyses of passenger feedback and revenue trends to refine strategies and performance. Pioneered in-house professional development programs, keeping staff updated on evolving policies and industry best practices. Accomplished in curbing operational costs while maintaining service excellence. Proficient in inventory management and supplier liaison. Adept at root cause analysis and implementing corrective measures based on passenger feedback. Ensured airside staff's safety with provisions of personal protective equipment. Proven track record in achieving station quality objectives through strategic action plans.
Diligently served as an Assistant Manager of Quality Assurance, with a focus on developing and aligning divisional strategies in accordance with the overarching vision and mission of the airline.
Demonstrated proficiency in conducting SWOT analyses at the divisional level, thereby informing the creation and execution of strategic plans. Engaged in consistent monthly analysis and proactive pursuit of quality objectives, fostering a culture of continuous improvement. Vigilantly monitored the service delivery parameters of ground handlers to uphold service excellence.
Upheld a steadfast commitment to the adherence of Health, Safety, and Environment (HSE) standards, QMS protocols, and IATA Operational Safety Audit requisites within ground handling services. Spearheaded the preparation of IOSA Conformity matrices pertinent to Ground Handling Services, underscoring comprehensive compliance.
Maintained up-to-date OH&SAS and EMS Risk Assessment registers, ensuring seamless alignment with requirements across all inline stations. Conducted internal audits encompassing IOSA and ISO 9001:2008 standards for Ground Handling Services, encompassing both domestic and international operations, including Manchester and London Airports.
Demonstrated dedication to continuous enhancement by orchestrating the refinement of Operational and Safety Manuals. Additionally, played an instrumental role in fostering leadership and team-building competencies through targeted workshops tailored for Cabin Managers (Senior Pursers).
Assumed the additional responsibility of Manager Coordination for the Senior Vice President of the Flight Services Department, highlighting adept coordination skills and contributing to the overall synergy of the department.
This multifaceted experience underscores my proficiency in quality assurance, strategic planning, regulatory compliance, and leadership cultivation within the aviation industry
Taught Financial Management & Total Quality Management
Managing & Organizing Job fairs
Coordinating student’s affairs
Management & Coordination of Convocation ceremonies
Managing Photographic society of the University
Perform students registration process for Semesters courses
Providing counseling to students
Arranging studies and recreational trips for students
Course allocation to faculty
Taught Financial Management & Total Quality Management
Managing & Organizing Job fairs
Coordinating student’s affairs
Management & Coordination of Convocation ceremonies
Managing Photographic society of the University
Perform students registration process for Semesters courses
Providing counseling to students
Arranging studies and recreational trips for students
Course allocation to faculty
Write first ever MPhil thesis on Pakistan Aviation Industry in 2017 by using the “Interpretivist Paradigm”and “Tunnel Approach” on the topic “Comparative Analysis of the Services of PIA with Respect to the Airlines Operating from Pakistan
MBA Gold Medalist