MIRZA SAFIULLAH BAIG

• Provided operational support for UKVI asylum interviews, ensuring 100% compliance with Home Office
protocols and minimizing case processing errors
• Verified applicant identities and documents in line with UKVI standards, maintaining 100% compliance and
accuracy in all cases.
• Supervised and coached new team members, improving onboarding efficiency by 25% and service quality
• Managed 40+ applicants per day, reducing wait times and enhancing customer satisfaction scores.
• Produced daily operational reports, highlighting trends and opportunities for process improvements.

• Handled 100+ customer interactions daily across email, chat, and phone, consistently meeting SLAs.
• Provided multilingual support (English, Urdu, Telugu) for international markets, improving first-contact
resolution.
• Investigated and resolved order discrepancies, refunds, and delivery issues, achieving a 95% resolution rate.
• Supported peak events (Prime Day, Black Friday, Diwali) under high-volume conditions without performance
drop.

• Developed and implemented operational reports to identify trends and enhance project efficiencies in hospitality settings.
• Oversaw housekeeping operations, ensuring adherence to high service standards while optimizing resource allocation.
• Led a diverse team of over 20, enhancing team productivity and significantly decreasing service-related complaints.
• Collaborated with various departments to streamline processes and resolve issues, resulting in improved guest satisfaction metrics.
• Ensured compliance with health and safety regulations, including COSHH, to maintain a safe and efficient working environment.
• Applied project management principles to coordinate tasks and timelines effectively, supporting overall operational goals.

• Supervised housekeeping operations across guest rooms and public areas, maintaining five-star service standards.
• Directed a multicultural team of 20+, raising productivity and reducing guest complaints by 30%.
• Coordinated with multiple departments to resolve service issues, boosting guest satisfaction ratings.
• Ensured compliance with COSHH and health & safety procedures, achieving zero non-compliance incidents.

• Managed over 100 customer interactions daily, demonstrating strong communication skills and adherence to service level agreements (SLAs).
• Delivered multilingual support (English, Hindi, Urdu, Telugu), enhancing customer satisfaction and first contact resolution rates in diverse markets.
• Analyzed and resolved complex order discrepancies, refunds, and delivery challenges, achieving a high resolution rate that contributed to customer loyalty.
• Collaborated effectively during peak events (Prime Day, Black Friday, Diwali), maintaining performance standards and ensuring seamless operations under pressure.
• Developed strong organizational skills and attention to detail, essential for project management and documentation in hospitality and IT projects.