Faraz Baig Mirza

Develop and implement sales and marketing strategies, onboard new clients, manage client
relationships, and oversee project delivery through effective coordination with development and
project teams to meet customer expectations
Achievements
• Achieved a 100% increase in the customer portfolio through digital sales & marketing initiatives
• Identified upselling opportunities through customer evaluations, driving increased revenue and
customer satisfaction
• Successfully implemented comprehensive changes to improve organizational efficiency and
effectiveness, including website redesign, standardized proposal formats, optimized pricing models,
and enhanced product presentations
• Played a key role in the development of iGaming CRM system tailored to our product, enhancing
customer relationship management and driving growth

Responsibilities
Overseeing Customer Experience and Data Analytics departments, managing churn, implementing customer rebates, conducting satisfaction surveys, overseeing partner management, and implementing automation for efficient operations.

Achievements
• Delivered 120% retention targets by implementing re-tooling methods
• Evaluated and rolled out Multinet Customer Connect (Portal & App)
• Implemented automation for the calculation and management of rebates within the Service Level framework, accessible through live portal.
• Successfully improved customer experience by implementing satisfaction surveys, resulting in a reduction in churn by 20%.
• Accelerated revenue realization by 12% and improved customer experience by enhancing service deliveries through effective coordination with partners.

Responsibilities
As the head of the OPTIFY commercial team, responsible for strategizing network deployments, expanding nationwide footprint, monetizing services, and executing marketing strategies.

Achievements
• Developed a comprehensive product strategy and roadmap, outlining the direction for monetization and expansion, along with key milestones for project implementation.
• Successfully partnered with over 50 entities within 6 months, resulting in the expansion of the network to include more than 150 sites.
• Increased conversion ratio by 44%, coupled with daily new registrations totaling over 3, 000 customers

Responsibilities
As the head of the consumer division, responsible for achieving targets, realizing revenue, retaining the customer base, and ensuring compliance with operational activities.

Achievements
• Developed a comprehensive product strategy and roadmap, outlining the direction for monetization and expansion, along with key milestones for project implementation.
• Delivered target achievement of 112% on sales from new customers and upsell 150% on sales from existing customers
• Implemented a customer-first strategy, leading to enhanced overall customer experience and optimized customer lifecycle, resulting in increased revenue realization and sales growth.

Responsibilities Drive awareness and adoption of Human Capital Management (HCM) within the current customer base. Onboard new corporate accounts, manage existing clients and secure revenue realization for the business unit. Ensure seamless compliance throughout the implementation phase of HCM.

Achievements
• Led a successful sales plan to reach target customers and facilitated onboarding SaaS and On Premises solution
• Actively managed the team in achieving sales target of PKR 03 Million
• Exceeded the management-set target for the Software as a Service (SaaS) demo within the current customer portfolio and with new prospective clients.

Responsibilities As the leader of CRM, accountable for achieving business unit targets, ensuring revenue realization, retaining the CRM portfolio, and ensuring compliance of operations

Achievements
• Propelled the corporate sector category and grew sales by 15% in 6 months
• Delivered target achievement of 120% on sales from new customers and 150% on sales from existing customers

Responsibilities Manage key client accounts nationwide and drive customer retention and new business development from existing clients. Achievements
• Successfully achieved 100% of sales target with 0% churn
• Coordinating with projects and infrastructure teams to deliver 100% on clients requirements

Develop Sales & Marketing Plan. Onboard new clients, oversee & resolve existing clients queries,
coordinate with Production Manager for smooth deliveries & ensure timely settlement from clients

Responsibilities Supervise CROs nationwide, development of dealerships in accordance to corporate identity, coordinate with legal department for legal issues, assist customers for resolution of complaints relating to 3S (sales, service, spares)

Achievements
• Established the largest Hyundai dealership in Karachi within a short timeframe of 05 months
• Conducted Hyundai Global Satisfaction Index & Hyundai Dealer Evaluation Program nationwide with SMAR International with a success ratio of 95%
• Successfully integrated 13 new Mitsubishi dealerships into the network within 06 months
• Led training initiative, resulting in CROs achieving an impressive 90% success rate in their roles
Work Experience

Manage and retain corporate accounts, prepare proposals, address and resolve complaints, and
provide training to sales team

Responsibilities Handle counter sales, resolve customer complaints, manage technical claims and oversee claim parts inventory. Conduct negotiations with Principals in Japan and Singapore, for sales and technical matters. Coordinate with branches regarding technical and operational matters Achievements
• Led the first networking project for Tajima machines in Pakistan
• Achieved 15% reduction in the claims ratio through comprehensive investigations into warranty claims
Reference can be provided on request