Head of Project Governance & Portfolio Management
Abu Dhabi Commercial Bank
Total years of experience :26 years, 9 Months
Lead a successful practice focused in IT Project Governance and Portfolio Management to assure implementation of company’s strategic objectives of digitisation, customer experience, efficiency, risk management, growth and profitability through technology projects. Promote collaboration across multiple departments to design, prioritise and setup projects. Introduce PMO frameworks and methodologies, in addition to directing, training and guiding project management staff. Assess and evaluate performance of practice against objectives; manage change and identify lessons learnt to continuously improve project management practice.
Key Achievements:
-Established value-adding PMO functions and frameworks governing projects across all phases, and using this data with the internal customer feedback to continuously improve IT project management maturity.
-Present portfolio view of technology projects, ensuring solid communication with stakeholders and facilitating senior decision makers across all aspects of portfolios and projects.
-Setup demand management framework and practice standardising presentation of new project demands and change requests ensuring effective prioritisation that maximises benefits to the business group and the Bank.
-Assisted CIO in designing digital ready operating model to manage and deliver change.
-Successfully developed and maintain project management framework and methodologies which balance standardisation with freedom for innovation across a wide variety of projects.
-Designed, and facilitated project management training to new project managers, aligning to the industry standards as well as governance processes in the Bank, such as procurement, operational risk and finance.
Delivered major / highly complex programmes and projects implementing strategic group objectives, including business case preparation, project planning, resource and budget management, procurement, stakeholder management, risk management, conflict management, negotiation and overall business alignment. Served as an internal partner to uncover technology requirements and translate them into project deliverables for the business unit. Reviewed and selected solutions and vendors, and monitored contract compliance.
Key Achievements:
-Setup project management practice in Consumer Banking through project management framework and reporting, with appropriate phase exit controls, ensuring appropriate management and mitigation of risk.
-Delivered strategic projects of shared services company setup, CRM strategy implementation, and contributed to customer migration after RBS acquisition.
-Setup and optimised portfolio of in-house development technology projects, significantly reducing median delivery time with high quality without requiring additional resources through effective prioritisation.
-Lead the department to successful ISO 9001 certification and maintenance, spearheading service-oriented and high quality mind-set.
Devised effective services delivery operating model and business development strategy to ensure consistent and rapid improvement in customer satisfaction driving increased sales across all industries for bespoke software and web solutions. Brought discipline to the strategic decision-making process to leverage company strengths and efficiently channel available resources, recovering a loss making business into a profitable one. Led research, requirements specification, and analysis activities to set high standards for quality services to the clients.
Key Achievements:
-Vastly improved quality and productivity with the same staff strength by reorganising the Services department and developing cross-functional teams, increasing customer satisfaction, driving new business opportunities, and increasing revenue by 700%.
-Directed full lifecycle of projects from initiation to completion and production implementation for over 50 projects, handling multiple projects simultaneously.
-Directed strategy and planning for all major multinational and blue chip accounts from opportunity identification to delivery, including Unilever, ABN AMRO Bank, State Life Insurance, Pakistan Telecommunication Company (PTCL), DA Inc. (USAID contractor), Habib Bank, Standard Chartered Modaraba, Jahangir Siddiqui Securities, Engro Chemicals, and Pakistan Oilfields, among many others
CGPA: 3.66
CGPA: 3.31
