Mishal Ahamed

•Automated global sales reporting using SQL + Power BI, reducing reporting time by 40%.
•Managed data workflows across NA, EMEA, APAC, and LAD, ensuring accurate sales rep crediting.
•Conducted monthly audits with 5% error rate, improving data integrity.
•Consolidated fragmented data into unified dashboards, boosting forecast accuracy.
•Partnered with teams to improve territory segmentation, leading to 30% faster launch readiness.
•Served as an Interview Panelist for Analyst hiring — evaluated candidate skills in data analysis and business operations.

• Managed sales credit validation and approval for EMEA region supporting 40, 000+ global sales representatives, processing 60-70 complex credit requests daily with 3% error rate
• Made independent decisions on credit allocations by analysing opportunity data, territory assignments, and sales rep eligibility against company policies
• Investigated and resolved credit disputes by coordinating with regional sales managers, finance teams, and operations across multiple time zones
• Recognized as top performer among 20-member team; trusted to train 8+ new hires and conduct first-round candidate interviews for analyst positions
• Created Excel dashboards tracking credit status, team productivity, and regional performance metrics for operations leadership
• Conducted monthly data quality audits identifying discrepancies in territory assignments and opportunity records, collaborating with IT and operations teams for resolution
• Provided surge support to North America, Asia Pacific, and Latin America regions during quarter-end closing periods
• Developed standardized review procedures reducing average credit approval turnaround time

• Resolved 95+ daily queries with 25% higher first-contact resolution.
• Enhanced service workflows and maintained CRM accuracy.
• Recognized as a Top Performer for efficiency and problem-solving.

• Resolved 95+ customer inquiries daily for North American market via email, chat, and phone channels
• Achieved 25% improvement in First Contact Resolution through analytical problem-solving approach
• Consistently recognized as top performer for exceptional customer satisfaction scores and productivity metrics