Mishal Culverhouse

+ Worked at varying paces and achieved consistent results.
+ Set on schedule, ffectvaly organised resources and managed time to meet customer and company expectations Gc: 89% customer satisfactions rate. Over 385 customer feedback awards © Consictent customer fosdback of quick and sffcient, friendly service pote and great
increased lead conversion by 80%. communication and above and beyond.
Applied basic SEO practices and + Addressed and resolved customer complaints timely, professionally
and left
integrated contact features and customers satisfied. beyond expectations.
mobile navigation
Founded and operated multiple businesses, developing strong operational,
administrative, and leadership copabiltics
Suit and maintained company websites and e-commerce platforms using software
and basic HTML/CSS, contributing to 50% increase in online sales. o customer engagement by 400% Created marketing assets-including logos, brochures, videos, social media content, and advertisements. Drove sales growth through strategic planning, resource optimisation,
and targeted outreach. (anaged end-to-end supply chain operations, improving delivery times by 25% ivosgh ficient vender menagemons and ventory process! Sat up an applicant racking system and onboaring workfow and oversaw payroll
Economics. recruitment, and the full hiring lifecycle.
London Bl University. Led team performance by establishing KPIs, monitoring weekly reports, and ensuring
© consistent achiovement of operational targets
Designed and implemented
a departmental structure that improved cir, wordiow, and overal operational ficiency.

oro ma fast-paced smart fect
© Concatonts over: pertormed
and acre mere than 20% ove company set
ergo croc a good ent on vesment ore company
+ Elomplory absohes record
over long pared
of ime. recat hours worked based © Rodutod cons othe company net reosed othe ot tna same timo using underutilized company resources.
© Hote gant oor in exerciss an soil chaty vents.
+ Demonstrated integrity and honesty with customers, team members and
management.
+ Became knowledgeabe in the industry quickly.
+ Negotiated effectively, converting hesitant leads into loyal, repeat customers
+ Onboarded new customers weekly. Contributed to an expanded customer base and
achieved significant sales growth.
+ Completed large workioads with a small team.
+ Coordinated with other departments effectively.
+ Required to work to deadlines and demonstrated good planning, preparation and
execution.
+ Gained the confidence and trust of colleagues and management to perform well
independently or as part of a team or leading a team.