recreation receptionist
Rotana Hotel
مجموع سنوات الخبرة :3 years, 9 أشهر
Company: Customer Service In JLT, Dubai - UAE
Position: Customer Service
Duration: 2011-2013
Responsibilities
• Dealing with customer enquiries by telephone, email, letter or face to face.
• Ensuring that a customers problem is brought to a satisfactory conclusion.
• Involved in developing a customer service policy.
• Collecting and analyzing data to monitor the level of customer service.
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.
Company: Customer Service In JLT, Dubai - UAE
Position: Customer Service
Duration: 2011-2013
Responsibilities
• Dealing with customer enquiries by telephone, email, letter or face to face.
• Ensuring that a customers problem is brought to a satisfactory conclusion.
• Involved in developing a customer service policy.
• Collecting and analyzing data to monitor the level of customer service.
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.
Company: Rotana Hotel, Dubai, UAE
Position: Life Guard
Duration: 2012-2013
Responsibilities
• Monitor pool area for violations and potential hazardous situations.
• Assist in maintaining pool and recreation areas.
• Supervise and assist with instructional programs.
• Instruct all levels on stroke technique.
• Answer a wide variety of calls and complaints involving disorderly conduct, theft and similar activities.
• Supervise lifeguards and staff.
• Recruit and organized city children for annual city-wide meet.
Company Rotana Hotel, Dubai, UAE
Position: Recreation Receptionist
Duration: 2013- To present
Responsibilities
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Manage computer database for coming guests
• Deal with queries from the public and clients
• Maintaining a document register for all guests in an orderly manner
• Take and relay messages
• Maintains continuity among work teams by documenting and communicating.
Company: Dembel City Center, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2006-2008
Company: Hany Dicor, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2009-2011
Responsibilities
• Welcoming and greeting customers
• Responsible for service presentation to clients
• Maintain and establish relationship with current client and potential clients
• Identify and resolve client's problems
• Delight customers, beyond the call of duty
• Maintaining eye-catching effective displays within the store
• Taking pride in the office and maintaining it to a high standard
Company: Dembel City Center, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2006-2008
Company: Hany Dicor, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2009-2011
Responsibilities
• Welcoming and greeting customers
• Responsible for service presentation to clients
• Maintain and establish relationship with current client and potential clients
• Identify and resolve client's problems
• Delight customers, beyond the call of duty
• Maintaining eye-catching effective displays within the store
• Taking pride in the office and maintaining it to a high standard
Company: Dembel City Center, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2006-2008
Company: Hany Dicor, Addis Ababa - Ethiopia
Position: Saleslady
Duration: 2009-2011
Responsibilities
• Welcoming and greeting customers
• Responsible for service presentation to clients
• Maintain and establish relationship with current client and potential clients
• Identify and resolve client's problems
• Delight customers, beyond the call of duty
• Maintaining eye-catching effective displays within the store
• Taking pride in the office and maintaining it to a high standard
❖ Diploma In Medical Lab Technician From Ethiopia ❖ Certificate In French Language ❖ Computer Application & Browsing