Mitchelle Rocha

* Managed the CEO’s office & was core contact between various departments within the
organization
* Solely Handled the entire HR system which consisted of 110 employees
* Introduced, negotiated & implemented the Medical Insurance for all its employees
* Handled the Etisalat accounting, introduced cost effective plans and controlled its Billing
* Arranged complexed travel itineraries and agendas for senior management
* On the administrative side, handled the office lease renewals, and in addition researched couple of
new offices in within Dubai
* Various ad-hoc administrative support as and when required

to CEO
* Managed the CEO’s office and coordinated with other offices based in KSA, Egypt, Kuwait
& Africa.
* Worked on detailed itineraries for Board Members as well as US/European clients and
others when required.
* Followed up with senior management on agreed action plans, & Compiling information
and reports for the CEO.
* Have been instrumental in executing various Exhibitions held at DWTC for different sectors
within the Company.
* Liaising with the Legal advisors for all the requirements and information in coordination
with the concerned department
* Set-up systems for weekly/monthly meetings with GMs across UAE & Africa.
* Developed and introduced systems and procedures to streamline operational process
within the team i.e. standardizing Deal Pipeline sheets, various HR Forms etc.
* Assisted in hiring candidates at different levels for Dubai as well as for Egypt & Kuwait
offices.
* Handled the complete HR for all locations and formulated the HR structure.
* Assisted in having relevant training programmes for sales employees as per business
profiles.
* Took control on the different companies its trade licenses, renewal, name change etc.
* Introduced a travel agent who could service the best options on tickets, visas and other
activities for the team members with a proper payment procedure in place.
* Reviewed all expenses / travel requests / expenditure leave requests and ensured that it
was in line with company policy prior to approval.
* Identified and implemented areas where savings on most of the administrative including
travel costs were made effective and accepted through smooth change.

Assisted in setting up the new office situated at Al Dana Centre, Al Maktoum Street, Deira.
 Assisted in designing the office right from its layout plan to its fully fledged corporate
operating office at the best negotiated rates with no compromise on the quality.
 Standardized the Corporate Presentation and documentation of Reports.
 Handled and have been very instrumental in obtaining the ISO certificates, and looking into
the specifics where required and applying to the processes.
 Since it’s a Commodity Trading Co. a KYC is very essential and have therefore created a
Master Model Format for every client & a database for the same.
 Admin Related -
- Introduced a travel agent who could service the best options on tickets, visas for the team
members on credit basis with a proper payment procedure in place.
- Worked and applied for Visa’s such as Canada, UK, KSA, Singapore independently, inorder
to avoid agent cost.
- Introduced the most cost effective courier service.
- Negotiated annual subscription to World Steel News like Metal Expert, MEsteel etc at the
best negotiated fees for the team members.
- Designing and printing of Business Cards at a very cost effective price.
- Controlled all stationary usage within the office.
- Organised corporate gifts for clients during the festive season.
- Organised the filling system and a database with complete information.
Résumé of Mitchelle Rocha Page 3
 HR Related -
- Formulating the HR policies and procedures, handling all HR related functions.
- Monthly attendance system and records and simplified the monthly salary worksheet.
- Standardizing forms eg. Expense reimbursement/Travel Forms/ Leave Forms etc.
- Handling all stationary and staff welfare necessities.
- Helped maintain a Corporate decorum of the office.

Managed the executive’s office i.e. Resident Director - Middle East & Africa
 Represented the Executive’s office and effectively handled the entire task in his absence.
 Worked on the Daily Newsletter for AMET (Africa Middle East & Turkey).
 Researched Country Reports on Africa
 Worked on the logistics for the entire Team to be based in Africa (Zimbabwe).
 Initiated and liaised with Media Houses in Dubai for Corporate coverage in their daily’s
 Assisted in Organizing the Abu Dhabi GrandPrix 2010 Event
 Organized and coordinated Investor/Bankers meetings over the years.
 Initiated and coordinated personnel’s to attend Business Conferences worldwide as well as
getting speaker/panel positions.
 Have built a relationship and also managed to get negotiated deals on Tickets as well as
Corporate rates on Hotels and Visas
 Maintained and organized files for prospective deals and existing portfolio companies.
 Other ad-hoc administrative support as and when required to manage the smooth running of
day - to - day operations in the department.

Managed an executive’s office i.e. CEO and MD of Investment Banking.
 Represented the Executive’s office and effectively handled the entire task in his absence.
 Maintained the strictest confidentiality on all matters relating to the executive’s office.
 Decreased expenses through streamlining procedures and implemented cost-effectiveness
measures.
 Developed and introduced systems and procedures to streamline operational process within
the team i.e. standardizing presentations, BAF models, Deal Pipeline sheets etc.
 Organized in-house and residential trainings and Off-sites, investor’s conferences and road
shows for IPO’s for Equity Capital Market (ECM) team.
 Managed and maintained databases of Investment Banking/Private Equity/Funds of
funds/banks etc.
 Key point of contact from India during investor’s conferences i.e. arranging logistics for
investors coming from overseas.
 Responsible for creating spreadsheets, templates and different types of weekly, monthly and
quarterly reports.
 Worked closely with the YPO (Young Presidents Organization) and its forum members.
Managed the logistics for the delegates i.e. hotel bookings, ticketing, airport transfers etc.
 Maintained and organized files for prospective deals and existing portfolio companies.

Handled internal and external communication.
 Coordinated all travel arrangements within India and overseas i.e. tickets, visas, hotel
reservations, car rental, foreign exchange, medical insurance and travel claims etc.
 Recruitment and selection of personnel through campus recruitments, advertisement,
placement consultants and walk - in interviews.
 Assisted in processing secondments and smooth flow of individuals to overseas offices.
 Responsible for attending to high profile institutional visitors from overseas offices. Organizing
their travel itineraries and hotel accommodations.
Résumé of Mitchelle Rocha Page 4
 Assisted the Rothschild family as their Personal Assistant and handled exclusive
meetings/media/cocktails and dinner parties etc.
 Handled different visa’s around the world.
 Handled international offsite’s for India and Asia.
 Independently organized events, staff parties and get-togethers etc.
 Supported for logistics during Air Deccan and Reliance Road show. Significantly increased
revenue and decreased expenses during road shows through streamlining procedures and
implemented cost-effectiveness measures.
 Maintained an applicant database at different levels for Investment Banking, and coordinating
the recruitment process

Provided complete executive and secretarial assistance in carrying out day - to - day business
activities.
 Coordinated with the Indian office and overseas branches on various updates on various
projects.
 Organized and arranged parties, seminars, conferences and get-togethers.
 Planned and managed the training programmes required for the corporate finance team.
Developed a database to help track trainings required and attended by each individual in the
practice and helped schedule trainings based on a need/cost/availability basis.
 Coordinated with Passport officials, Consulates and High Commissions for Passport and Visa
documentation and their processing.
 Scheduling, planning and coordinating visits, meetings, and travel arrangements (in country
and international). Organized events ranging from one - day meets for senior management
to a four day out of station meet for over a 100 participants across GCF and Business
Consulting.
 Coordinating with hotels globally for accommodation of top executives and foreign delegates.
 Liaison with airlines and travel agents towards travel arrangements of the Directors and
visiting functionaries.
 Planning and organizing the itineraries for the senior management and country management.
 Documentation and follow up towards the memberships of various Executive clubs, Sports
Associations and Business Councils.
 Facilitated recruitment process and provided excellent support for all new joiners by taking
them through a thorough induction process and assisting them in setting themselves up in
the new environment.
 Coordinated the role out and acceptance of new HR policies, procedures and protocols in the
group.
 Provided significant support in ensuring the finance function for GCF runs smoothly by
following up with clients regarding invoices and recovering payments for the firm.