STORE SUPERVISOR
spret trading llc
Total years of experience :22 years, 2 Months
• Take charge of responsibilities in absence of the store manager.
• Working in a retail environment providing exceptional customer service and demonstrating product knowledge to maximize sales.
• Keep track of special orders, damaged and out of stock products.
• Providing clients with detailed merchandise information and advice to help them select the best products.
• Keeping up-to-date with all current promotions within the store.
• Responsible for monthly report and inventory.
• Provide information about warranties, manufacturing specifications, care and maintenance of products.
• Receive cash and credit card payments.
• Making staff schedules and submitting attendance for payroll.
• Responsible for handling calls in a courteous, friendly and professional manner according to company procedures.
• Handles customer complaints, retention calls, dispatched, and billing concerns.
• Encode mail orders of customers.
• Process new accounts and payments.
• Was particular in adhering to company policies.
• Responsible for ensuring customer satisfaction by handling questions related to the store via e-mail.
• Follows daily metric, while maintaining an average talk time consistent with current business needs.
• Provide quality voice support and respond to clients issues and concerns in a dynamic and fast-paced environment.
• Respond to a high volume of telephone inquiries about the company’s products or services by following standard scripts and procedures.
• Process credit card and check payment over the phone.
• Verifies customer payment via Western Union and Money Gram.
• Follows daily metric, while maintaining an average talk time consistent with current business needs.
• Research required information using available resources.
• Keeping and maintaining records of all stocks.
• Meeting deadlines for completion of delegated task.
• Preparing daily reports of inventory balances to be submitted to the Plant Manager.
• Encode daily production reports, delivery deports, and transfer reports.
• Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into a file.
• Checking completed report for errors and duplicate.
• Greet customers and find out customer needs.
• Describe product features and benefits.
• Provide information about warranties, manufacturing specifications, care and maintenance of products.
• Receive cash and credit card payments.
• Organize and process merchandise exchanges.
• Stay current with sales prices.
• Conduct stock inventory and keep merchandise are tidy.