PATIENT ADMIN
King’s College Hospital London - UAE
مجموع سنوات الخبرة :11 years, 8 أشهر
Answer any incoming/outgoing calls maintaining confidentiality and patient focus approach in all duties.
Print patient identification labels for all patients, collate appropriate paperwork and deliver file to the appropriate patient care area.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional. Outpatient
Successful verification of patient insurances, batch billing, payment posting and or follow up.
Ensures availability of treatment information by filing and retrieving patient records.
Working all aspects of the billing and payment collection process. Knowledge of insurance contracting is needed for Medicaid/Managed care/Commercial to ensure collection of payments.
Maintain an up to date knowledge of key rules and common practices as relates to reimbursement in the Medical and Dental, keeping office policy in line as needed.
Responsibilities:
Welcome customers by greeting them; offering them assistance.
Direct customers by escorting them to racks and Advises customers by providing information on
Documents sale by creating or updating customer profile records.
Helps customer make selections by building customer confidence; offering suggestions and opinions.
Processes payments by totaling purchases; processing checks, cash, and store or other credit
cards.
Contribute to team effort by accomplishing related results as needed.
Dakasi Philippines, Makati Branch, (February 2013- May 2013)
Responsibilities:
Provide training and advice for servers to maximize the performance level.
Responsible for hiring and training new employees.
Responsible for opening new stores.
Maintains a clean and safe store environment.
Maintain quality service by establishing and enforcing organization standard.
Evaluates competition by visiting competing stores and gathering information.
Prepares sales and customer relation report by analyzing and categorizing sales information.
Answer phone call and route calls to specific person.
Greet guest warmly and answers to their queries.
Sorting and distributing incoming post and organizing and sending outgoing post.
Devising and maintaining office systems.
Organizing and storing paperwork, documents and computer-based information.
Photocopying and printing various documents, sometimes on behalf of other colleagues.
Associate in Hospitality Management 2009-2011 Northwestern Mindanao State College of Science and T
2008-2009 Tangub City National High School Misamis Occidental, Philippines