Front Office Agent
Renesa Institute of Information and technology Ltd., Jhalakati, Bangladesh.
Total des années d'expérience :12 years, 3 Mois
Front Office Agent, - 02.2012 - till now
Renesa Institute of Information and Technology Ltd. - Jhalakati, Bangladesh.
• As it is job of chief cook and bottle-washer, greets customers and visitors with perfect smile on face and assists queries as win-win situation. Provides wide range of customer support experiencing telephone calls and e-mail issues.
• Besides accomplishing main responsibilities helps in maintaining proper decorum and environment, work with other departments being approachable moving forward. Actively direct various incentive programs and contests designed to support achievement of production goals.
Computer Trainer, - 08.2011 - 01.2012
Renesa Institute of Information and Technology Ltd. - Jhalakati, Bangladesh.
• Trained and mentored 50 trainees and end-users in computer operations. Managed and assisted other personnel in classroom. Accomplished 5 training sessions the 9-to-5. Evaluated and assessed student progress. Developed computer instructional material useful for end-users and learners.
• Won medallion for attendance from authority and recognition of ‘The Top Rated Trainer of the City’ by Non Government organization ‘We Train’ in 2012.
Completed Master's Degree in Sociology from University of Rajshahi, Bangladesh with success and reputation.