Senior Service Consultant
Toyota Town
مجموع سنوات الخبرة :28 years, 8 أشهر
Greeting customers and scheduling service appointments. Cataloguing customers concerns and comments. Writing service orders and descriptions of problems and repairs. Translating customers' repair problems into standard repair terminology.
Providing the highest level of a customer service.
Reaching average of 2.0 hours/ Ro.
Achieve 5 to 10 positive social media, DealerRater & google positive reviews per month.
Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.
Directing the hiring and training of managers for the service, parts and body departments.
Working with department managers to improve profitability and efficiency.
Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
Creating dealership service and pricing policies for approval by the general manager.
Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
1. Greeting customers
2. Doing the write up
3. Assign a technician
4. Sell repairs
5. Closing
make sure the customer is happy with the service. He or she will also let the customer know if any maintenance is due in the future.
6. Pre-book next service appointment
7. Responsible of the service and parts team week and week ends work schedule
8. Monitoring the service and parts targets
9. Set parts and services promotional and seasonal packages
10. Responsible of ordering, marketing and sale winter tires and rims
11. Forecast the parts department for proper stock order
• Supervised a staff of 6 engineers, 50 technicians and support staff.
• Revised employee incentive systems.
• Contributed to budget development.
• Worked to ensure financial targets were being met.
• Supported team leaders and advised on diagnostic issues.
• Managed and administered the oil store, special tools area and loading control offices.
• Directed pre-delivery inspections.
• Responsible for training staff members.
• Participated on a committee responsible for making technical amendments for locally assembled vehicles.
• Responsible for training staff members.
• Consulted with customers on the care of their vehicles.
• Charged with delivering the highest care to customers.
• Responsible for trouble shooting mechanical issues and pre-delivery inspection.
• Reviewed feedback and quality reports.