IT Manager
Alazem & Alsudairy CPA's - Member of International Crowe
Total years of experience :29 years, 0 Months
My activity include managing, developing IT environment.
•ERP System Administration
•Supporting, maintaining and upgrading IT Infrastructure and services
•Carrying out a variety of IT tasks, including providing helpdesk support, project management, application development and IT policy and strategy development
•Responsible for the day-to-day management of the IT department
•Training staff and clients in using various applications
•Researching and developing new IT solutions in order to meet the client’s needs
•Implementing computer security systems to protect data
•Ensuring the smooth operation of all IT systems, infrastructures and servers, and making sure that they are running to the required level
•Taking care of network maintenance, upgrades and security
•Monitoring and ensuring projects are delivered on schedule and within budget
•Ensuring that all IT changes are managed properly in order to minimize downtime and risk of any inconveniences to users
*Effectively manage network, software development, and database administration; provide technical support to a employees and train non-technical workers on the business's information systems.
*Network management and system administration including: Uninterrupted connection support to critical core servers, Routine server maintenance including security updates and service packs on Exchange, SQL, File, Print, phone, voice and internal Web and virtual servers, Exchange mailbox monitoring and management and anti-virus, security investigation and updating, Monitoring network routers, switches, firewalls, remote site connectivity, internet, wireless access and security, Detecting, reporting, and mitigating physical security compromises of any system according to established guidelines; configuring and monitoring system backups, performing periodic restorations, Manages Windows server domain with Active Directory and Group Policy, Enterprise hardware, printer and software management.
*Administered/maintained computer stations and software for company training programs and the Learning Studio as well as provided additional support if necessary.
*Interacted with clients to help resolve IT-related issues and provided answers in a timely manner; built and maintained vendor relationships and managed the purchase of Hardware and software products.
*Communicated effectively with vendors to identify needs, evaluated alternative business solutions.
*Complete inventory audit and updated software licenses to comply with Federal regulations (Microsoft, Symantec, etc.).
*Manages financial aspects of the IT Department, including purchasing and budgeting, selection of IT vendors and assigned projects.
*Improved software availability
*Designed and developed a company’s web site.
*Create and maintain IT Policies and Procedures.
*Document Controller expert
My job title is Technical Support; my activity was on outside costumer support services that includes the following works:
• Repair PC's & server
• Client desktop support
• Support for Microsoft office application’s
• Install & configure Windows NT, Server2000
• Implement Active Directory
• Install & configure Exchange serve
• Install & configure Proxy Server
I was worked as a trainee in the following fields:
•Complete knowledge of computer hardware technology.
•Skilled in installing, maintaining, and supporting IT equipment
•Knowledge of MS Office Suite and printer setup and maintenance
•Expert in troubleshooting HP, Dell, and Acer PCs and Laptops
•Ability to build custom computers and repair computer peripherals
•Strong customer service and communication skills
Maintenance and technical diplom .
High school