Mohammad AlBader

• Underwent a brief training program that resulted in delivering Microsoft
Copilot sessions to government employees.

(CXM) and gained extensive knowledge in analyzing customer
interactions, optimizing service processes, and ensuring a seamless
customer journey.
Performed physical inspections of CBK branches, focusing on aesthetics
and ambiance, and reported my findings to the CXM head, highlighting
areas for improvement in visual appeal, cleanliness, and overall
customer experience.

Leveraged my academic expertise to offer tailored support for students
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in understanding their course materials.

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• Assisted students with their in-class practical activities.
Administered occasional review sessions.
Assisted in proctoring examinations.