Customer Services Agent in Trakhees- PCFC
PORT CUSTOMS & FREEZONE CORPORATION
Total years of experience :6 years, 4 Months
1- Up to date: from August 2008 up to now as Customer Services Agent in Trakhees- PCFC (PORT CUSTOMS & FREEZONE CORPORATION) Dubai.
-Responsibilities: 1- Give Full information to customers regarding (Free zone, Federal Law licenses section and (Vises) government section)
2- I have access Dubai Economic Department System to make and search licenses, Transaction and Fines.
3- Check fine for free zone licenses with payment
4- Make monthly and daily Management reporting.
5- Make advertising report to Federal law licenses.
6- Make q system report.
7- Make list of fess trakhees to (Licenses section & Government Section)
8- Issue letters to economic department and Ministry or tourism.
9- Answer calls to customer give them information.
10- Take tasks from managers and supervisor to make reports.
2-Administrative
2007 - Up To 2008
Al wael group
Al Awael Building Contracting Company (L.L.C)
Dubai &R.A.K & U.A.Q
-Responsibilities: 1- Preparing and calculating the pay roll.
2- Preparing and calculating the Clearance end of service, leave salary and leaves form.
3- Follow up daily time sheet and staff attendance.
4- Labour welfare.
3-I have been working with Al Gazeera Computer in Egypt from June 2003 to September 2005.
Responsibilities: 1- Assembling the computer sets
2- Installing the programs
3- Computers maintenance
Bachelor's Degree of Management Information Systems from Delta Academy of Science (Al Mansoura - Egypt) (2005)