مير مير

Customer service representative في waridtelecom

• باكستان - كراتشي
• يونيو 2008 إلى نوفمبر 2012

Provision of accurate and brief information about products n services to the caller/customer.
• Offering a helping and ready hand to the customers.
• Use problem-solving skills to handle difficult or irate customers.
• Suggesting alternatives and possibilities to resolve customer’s complaints on priority
basis.
• Bring awareness among customers by educating them about various products n
services.
• Execution of collective plans to achieve goals of first call resolution.
• Learning about organization’s products or services and keeping up-to-date with any
changes to them.
• Regularly attending training and coaching sessions conducted.
• Ensuring compliance with schedule.
• Convey customers’ feedback and suggestions to the Supervisor in order to offer
services exceeding customer expectations.
• Take immediate and all possible measures to resolve customer’s problem keeping
company policies in view.
• A thorough knowledge of CRM being used