Commercial Sales & Leasing Manager,
Marseilia' Real Estate Group – Resort Division
Total des années d'expérience :14 years, 4 Mois
• Develop a structured business plan covering all key components of operations
• Develop and maintain the upkeep of the corporate identity and ensure adherence to corporate brand guidelines
• Ensure all aspects of the operations are conducted efficiently and effectively, in line with best international norms and practice
• Plan and schedule regular, periodic and preventive maintenance in conjunction with relevant units; follow up on quality and execution
• Ensure absence of any operational disruptions, except as may be required for specific planned purpose from time to time
• Building the commercialization infrastructure to drive market adoption of the company’s solutions, being responsible for revenue growth within the organization.
• Conducting market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)
• Develop and manage sales & marketing operating budgets and sales strategies across key market segments to ensure that the company identifies and optimizes a clear path to aggressive growth.
• Designing and implementing new sales and customer acquisition strategies.
• Collaborating with and coordinating diverse teams (e.g. marketing, sales, and customer service).
• Ensure effective control of marketing results, and take corrective action to guarantee that achievement of marketing objectives falls within designated targets and budgets.
• Negotiating ongoing contracts with suppliers and customers; managing and reviewing contracts and making recommendations regarding commercial.
• Monitoring performance of commercial activities using key metrics and reporting to senior management. Stakeholders.
• Identify and negotiate with prospective tenants to maximize income in line with the business plan
• Negotiate leases, both new and renewals, across all categories including specialty, anchors, retail, services, F&B and leisure
• Achieving Monthly Sales target of new cars or Rental.
• To be responsible for operating results.
• Analysis, correction and improvement measures for achieving the sales targets.
• Defining responsibilities and sales targets for the Sales Team in the division.
• Daily review of performance of sales staff through coaching / counselling and helping them in achieving their monthly sales targets.
• Undertake Monthly performance evaluation of sales staff.
• To liaise with Delivery department to coordinate timely delivery of the vehicles to customers.
• Ensuring that sales team prospects new leads and follows-up leads for increasing the sales.
• Ensuring that sales team builds and maintains comprehensive database of customers profile and prospects.
• Managed and led the sales team to achieve collective sales goals, providing guidance, support, and performance monitoring to ensure success.
• Developed and executed a strategic business plan to enhance the company's customer base and strengthen its market presence, resulting in increased brand awareness and customer loyalty.
• Presented detailed sales, revenue, and expense reports, along with realistic forecasts, to the management team, facilitating informed decision-making and strategic planning.
• Leveraged market insights and customer feedback to identify growth opportunities and areas for improvement, leading to continuous enhancement of sales processes and customer experience.
• Fostered a culture of accountability and excellence within the sales team, recognizing and rewarding outstanding performance while addressing any performance gaps through targeted interventions and support initiatives.
• Maintained a high level of customer satisfaction by resolving issues promptly and professionally, utilizing effective communication skills and multitasking capabilities to address customer inquiries and concerns across multiple systems.
• Provided comprehensive phone support to customers, troubleshooting issues related to product distribution and ensuring seamless resolution of queries and complaints.
• Proactively identified opportunities to enhance customer experience and streamline sales processes, contributing to improved customer retention and loyalty.
• Demonstrated adaptability and resilience in managing challenging situations, maintaining composure and professionalism while delivering exceptional service to customers.
• Regularly evaluated customer feedback and performance metrics to identify areas for improvement and implement targeted strategies to enhance service quality and efficiency.