Mo Ayyad

Please note the reason I left my last position of employment was a personal matter that required me to be with my father post his operation in Jordan. I am pleased to advise the matter is resolved and I am now looking forward to my next long-term role.


Responsible of resolving logistics and customer care escalations in English and Arabic across
multiple regions, primarily EMEA. Assigned to deal with priority escalations from VIP customers,
partners, distributors and internal account teams (including providing training and conducting
seminars on Juniper's customer care and logistics systems and processes). Also my responsibilities
included:
• Main contact for service providers
- Solve transportation constraints and expedite incoming flow of goods.
- Ensure shipment documents are in order and manage liaison with suppliers and origin stations.
- Generate reports seeking opportunities to improve ETA efficiency and give input on vendor
performance.
• Monitor stocked parts in local warehouses
- Ensure fewer costs are made for shipping while optimal transfer of goods.
- Match needs to supply capabilities and keeping stock replenished.
• Deliver customer service
- Handle inquiries including post-order fulfillment transactions.
- Process customer feedback on services delivered.
- Being main contact for VIP customers.
• Ensure quality of service by identifying completed orders or shipments for feedback and
incomplete for action and analysis.
• Validate, determine availability for sales orders (SO).
• Validate and follow up on purchase orders (PO).
• Validate, process and monitor RMAs.
• Monitor order status and generate products licenses.
Role required proficiency in the following software systems Siebel, Clarify, Oracle, SCMC,
LMS, Microsoft (Word, Excel, PowerPoint, Outlook), PeopleSoft and Adobe.

Achievements and Skills
• Assisted in the improvement of the ETA
to Juniper's Middle East customers.
• Became the Middle East escalation
point for Logistics queries.
• Covering APAC, EMEA and AMER for
logistics escalations during the weekend
on-call rotation schedule.
• Knowledge of international
Import/Export legislation.
• Self-learning and turning every
challenge into an advantage.
• Identifying safely compliance issues.
• Multitasking and attention to details.

My responsibilities included:
• Taking care of passengers to guarantee their safety and comfort in an unpredictable environment.
• Working closely within a small team, dealing with a range of people from different backgrounds.
• Reporting any inventory discrepancies.

Achievements and Skills
• Customer-focused approach.
• Responsible and realistic.
• Able to work efficiently in a
multicultural team.
• Good communicator, able to
communicate with people from a
variety of cultures.

My responsibilities included:
• Creating lessons that are aligned with the subject curriculum.
• Teaching student’s computer skills.
• Demonstrating computer hardware and software to students.
• Installing teaching software on computers.
• Troubleshooting PC problems.

Achievements and Skills
• Knowledge of mainframe computers
and networking technology.
• Motivate and encourage teams to do
better and achieve more.
• Critical thinking and problem
solving.