Moaaz Karim

Designed current customerjourneys and defined research questions using internationally recognized methodologies
Developed global performance indicators and metrics to measure external customer and beneficiary satisfaction
Supported PMO functions by contributing to project tracking, reporting, and KPI development, gaining hands-on experience in governance and
performance management
Developed comprehensive procedures leveraging advanced data analysis to drive actionable improvement opportunities in a government sector
Built health index reports and interactive dashboards to support informed, data-driven decision-making
Designed standardized templates and forms aligned with Human Capital Services methodologies for government shared services programs
Developed a policies and procedures manual enhancing operational efficiency and regulatory compliance in education
Created a board charter aligned with governance standards, clarifying roles, responsibilities, and operational frameworks

Assigned a quality assurance role within the Research & Development department, where I developed and implemented structured approaches to
reduce ink waste and enhance the quality and consistency of the final product.