معاذ النعيم

CMDB Architecture: Contributed to the design and implementation of the CMDB by driving comprehensive data
gathering, mapping application assets to respective Project Managers and technical vendors to ensure alignment.
System Reliability: Manage business-critical applications, maintaining 99.9% uptime through proactive monitoring of
server CPU, memory, and disk utilization.
Incident Management: Lead resolution of technical tickets via ServiceNow, ensuring all incidents are closed within
defined SLAs.
SAP Operations: Perform daily health checks and follow-ups on SAP systems to ensure smooth business operations.
ITIL Implementation: Apply ITIL v4 best practices to streamline incident, problem, and service management processes.

Team Leadership: Supervised the technical support team, handling operational tasks and client escalations.
Client Relations: Managed communication with project clients to ensure high satisfaction and prompt resolution.
Workflow Optimization: Managed telephone communication systems and streamlined email workflows.

Financial Services: Delivered high-quality banking services and handled complex inquiries.
Relationship Management: Built long-term client relationships and contributed to marketing banking products.

Provided comprehensive banking solutions and resolved customer inquiries efficiently.

Executed network installation, configuration, and maintenance for large-scale infrastructure.
Troubleshot hardware, software, and connectivity issues to ensure network availability.

Managed network installation, maintenance, and technical support for internal users.