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Moad Rifai, Technical Support

Moad Rifai

Technical Support·TELUS Wireless

Morocco

Diploma, Administration And Economics

Work experience

Total years of experience: 6 years, 9 months

Technical Support

January 2025 - Present

TELUS Wireless

Casablanca, Morocco

January 2025 - Present

Currently supporting business clients with a wide range of TELUS services, including
landline, TV, Business Connect (VoIP), security solutions, and high‑speed internet.
Manage complex troubleshooting, service restoration, and technical guidance, ensuring
minimal downtime for business operations. Collaborate with cross-functional teams to
resolve issues efficientlywhile maintaininga strongcustomer-centricapproach
Company industry:
Telecommunications

Technical Support

September 2023 - Present

telus digital

Casablanca, Morocco

September 2023 - Present

Delivered technical support to business customers for internet, phone, TV, security systems, and Business Connect (VoIP) services. Diagnosed and resolved technical issues, guided customers through troubleshooting steps, managed service requests, and collaborated with specialized teams to ensure efficient issue resolution and an excellent customer experience.
Company industry:
Telecommunications

Customer service representative

January 2023 - Present

Telus Digital

Casablanca, Morocco

January 2023 - Present

Delivered technical support to business customers for internet, phone, TV, security systems, and Business Connect (VoIP) services. Diagnosed and resolved technical issues, guided customers through troubleshooting steps, managed service requests, and collaborated with specialized teams to ensure efficient issue resolution and an excellent customer experience.
Company industry:
IT Services

TELUS Business Secure

January 2023 - January 2025

Telus Digital

Casablanca, Morocco

January 2023 - January 2025

Provided dedicated support to business clients using TELUS security solutions. Handled
onboarding, account management, troubleshooting of security systems and applications,
and coordinated with technical teams to ensure quick issue resolution. Focused on
deliveringa seamless and secure experienceto corporate customers.
Company industry:
Telecommunications

Medical Representative

March 2022 - July 2023

International Plus Hospital

Istanbul, Türkiye •Hybrid

March 2022 - July 2023

advertising the hosptial services and assisting the patients in their logistical arrengments
Company industry:
Medical & Healthcare Equipment

Customer service

January 2022 - January 2023

Danone Afrique

Casablanca, Morocco •Remote

January 2022 - January 2023

+Handlingcasesfollowing internal procedures.
+Respondingto phone inquiries and messages.
Company industry:
Telecommunications

Moderator

August 2021 - July 2022

instagram

Casablanca, Morocco •Remote

August 2021 - July 2022

handling the content and enforcing sensitive content censorship to comply with the policies
Company industry:
Telecommunications

Medical advisor

January 2021 - January 2022

International Plus Hospital

Istanbul, Türkiye •Hybrid

January 2021 - January 2022

+Advertising the hospital services (esthetic surgeries, dental care, treatment and plus
weightsurgeries)
+Assisting patients/customers in their logistical arrangements (appointments, hotel,
transport…)
Company industry:
Medical Clinic

Customer service

January 2020 - January 2021

Majorel call center.

Casablanca, Morocco •Hybrid

January 2020 - January 2021

Netflix customer service :
Handlingtechnical problems and inquiries. Marketing Netflixservicesto potential clients.
Instagram moderator :
Organizing and classifying content. Enforcing sensitive content censorship to complywith
guidelines.
Company industry:
Call Centers & Customer Care Outsourcing

Administrative management

October 2019 - January 2020

BMCI bank.

Berrechid, Morocco

October 2019 - January 2020

+Processing of files
+Classification of documents
Company industry:
Banking

Education

elbilia SUP

July 2019

July 2019

Diploma, Administration And Economics

Morocco

Elbilia SUP School

January 2019

January 2019

High school or equivalent, management of small and medium enterprises

Morocco

la pepiniere

July 2016

July 2016

High school or equivalent, Applied Physics

Morocco

BIEN Groupe Scolaire La Pépinière

January 2016

January 2016

High school or equivalent, Physics

Morocco

Skills

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

BUSINESS TO BUSINESS

Intermediate

CHEMISTRY

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

MANAGEMENT

Intermediate

PHYSICS

Intermediate

PRESENTATION SOFTWARE

Intermediate

STATISTICS

Intermediate

TECHNICAL ASSISTANCE

Intermediate

Languages

English

Beginner

Spanish

Beginner