Community Operations Specialist
Uber
مجموع سنوات الخبرة :5 years, 4 أشهر
-Deliver high-quality service across multiple support platforms (email, chat, phone).
-Be a passionate advocate for riders and drivers while answering any questions that come your way.
-Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences.
-Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
Triage issues and escalate them when necessary.
-Assist customers with account-related requests.
-Resolve customer complaints/enquirers through different communication channels
-Ensure customer's satisfaction by offering specialized advice.
-Identify, research, and resolve customer issues.