Technical Support Contact Center Team Leader
TE data
Total des années d'expérience :12 years, 8 Mois
responsible for providing a specific element of the Customer Service offering with the role holder being an expert in their assigned area.
guide agents and responsibility to oversee handling of technical customer’ faults and requests in line with overall service standards.
to follow-up on customers’ requests, analyse and ensure resolution of customer complaints in an efficient and timely manner achieving high level of customer satisfaction.
analyzing customer experience indicators and suggesting improvement actions to enhance productivity and efficiency..
Managing all marketing for the company and activities within the marketing department.
Developing the marketing strategy for the company in line with company objectives.
Creation and publication of all marketing material in line with marketing plans.
Planning and implementing promotional campaigns.
Overall responsibility for brand management and corporate identity
Preparing online and print marketing campaigns.
Monitor and report on effectiveness of marketing communications.
Develop and implement innovative instructional methods.
Develop professional logistics to improvise student performance.
Guide, lead and mentor students in research projects.
Evaluate, monitor and mentor student academic progress.
Participate in departmental and college activities.
Serve and support functional activities of departmental committees.
Assess, review and evaluate student activities and progress.
Assist and support senior professors in their day-to-day tasks and functions.
Communicates with customers, using the latest technology and web based tools
• Tracks and monitors the problem to ensure a timely resolution.
• Troubleshoot ADSL connections dynamic IP.
• Training for troubleshoot Mail, Domain, Hosting, static IP and family filter problems
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also pre master in faculty of computer science and information technology AIN shams university
