Flight Attendant
jazeera airways
Total des années d'expérience :12 years, 2 Mois
* Resolve customer complaints via phone, email, mail, or social media.
* Use telephones to reach out to customers and verify account information.
* Greet customers warmly and ascertain problem or reason for calling.
* Cancel or upgrade accounts.
* Assist with placement of orders, refunds, or exchanges.
* Advise on company information.
* Take payment information and other pertinent information such as addresses and phone numbers.
* Place or cancel orders.
* Answer questions about warranties or terms of sale.
* Act as the company gatekeeper.
* Suggest solutions when a product malfunctions.
* Handle product recalls.
* Attempt to persuade customer to reconsider cancellation.
* Inform customer of deals and promotions.
* Sell products and services.
* Utilize computer technology to handle high call volumes.
* Work with customer service manager to ensure proper customer service is being delivered.
* Close out or open call records.
* Compile reports on overall customer satisfaction.
Responsible for selling products, merchandise, and services in a retail setting, such as electronics, clothes, shoes, jewelry, IT services, and furniture.PRIMARY RESPONSIBILITIES
* Sell specific products and services to consumers.
* Demonstrate products and show consumers how to maximize their features.
* Explain different customizable features.
* Discuss warranties and replacement parts.
* Process orders in person and over the phone.
* Check inventory to ensure product is in stock.
* Bag and package purchases.
* Remove security devices, fold clothes, and place neatly in bag.
* Collect methods of payment and dispense change.
* Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required.
* Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services.
* Present solutions to furniture buyers including price, credit terms, accurate sales contracts, estimated time of delivery based on firm’s production and delivery schedules.
* Collect and research information needed to identify and resolve problematic situations.
* Operate cash registers.
* Count the day's money transactions at the end of the day.
* Set up display cases.
* Place clothes on mannequins.
* Determine seasonal trends and adjust displays as needed.
* Stock shelves.
* Ensure pricing is correct.
* Distribute coupons and verify that coupons are not expired.
* Restock clothes that have been tried on and fold neatly.
* Demonstrate electronics and their features. sell lines
الرد على استفسارات العملاء
حل جميع مشاكل العملاء
العمل على ارضائهم و تلبية مطالبهم
الوصول للاقام القياسية العالمية فيما يتعلق ب الجودة و الكفاءة فى حل المشاكل من اول مرة
مساعدة الزملاء ضمن فريق العمل
الاشراف على الزملاء الجدد فى الفريق
القيام بمهام المدير فى اى وقت
العلم الكامل بجميع اقسام و فروع الشركة و جميع العروض و الخدمات