معتز محمد ماجد

Role:
 Provide ITSM Consultancy in different modules based on ITIL v3 best practices.
 Provide consultancy in building the CMDB and Service Catalog.
 Implement, Customize and Administration HPE Service Manager 9.xx, HPE SRC, and HPE Connect-IT based on the customer needs and best practices.
Projects:
 Samba Bank, April 2017 in Saudi Arabia:
 Change Management Consultation.
 Request Management migration.
 HPE Service Manager 9.52, HPE SRC, HPE Connect-IT implementation.

Role:
 Deliver IT Services Management (ITSM) solutions based on ITIL best practices.
 Build Configuration Management System (CMS) including Telecom Network and IP based Network CIs.
 Provide BI Analysis giving a clear feedback about on the best practices alignment.
 Develop VB and SQL Scripts for automating the procedure of uploading data on multiple databases.
 Coordination/Consultation with other departments to design/enhance their Service Management Processes including CMDB process enhancement, Change, Incident and Request Management.
 Administration of HP Service Manager 7.xx
 Administration of HP Service Manager 9.xx
 Administration of integration between HP Service Manager and different tools.
 Administration of SAP Business Objects R4.1
 Administration of Esri GIS.

Role:
 Change management requests handling.
 Update the CMDB for technology CIs.
 Configuration Management requests design.
 Technology infrastructure periodical audit for validation of CMDB.
 Relations update between CIs and its corresponding services.
 Planned/Urgent Service interruptions requests handling and follow up.
 Measuring the impact of changes on different CIs to enhance the network availability.
 Systems Weekly, Monthly and Yearly Reports.