Human resources Operations Manager
EVO Business Solutions
Total years of experience :20 years, 4 Months
set and Managing the company’s policies and rules in light of labor law
• Managing the deals with clients
• signing the contracts with clients
• communicate with all clients for requests and follow until implementation
• processing the invoices for clients and suppliers
• Managing the recruitment team (data collection, interviews, etc…)
• Managing the Payroll and personal team (contracts, Documents, Social, Medical, Salaries, etc…)
• Managing the HRO team (communication with employees, handling requests, employee satisfaction, etc…)
• Managing the meetings with clients and companies owners
• Dealing with insurance offices and opening files insurance
• Dealing with labor offices
• Dealing with the banks
• Dealing with the Medical insurance companies
• set the proposals and offers for Clients
• Dealing with the company departments
2010-2015 Wasla Contact Center Cairo
HR Employee Relation supervisor
• Setting the company’s policies and rules in light of labor law
• Make sure from deploying the company’s rules in proper and fair ways.
•Communicating between management and all staff concerning workplace decisions, changes, grievances, conflicts and problems resolutions.
• Hear the voice of people and analyze the staff feedback which is collected through Focus groups, Employees’ suggestions, Escalations, Surveys, Complaints, Exit interviews and phone screening
For X-Employees.
• Plan for corrective actions to enhance the work environment and decrease the absentiseem and attrition ratios
• Employees’ engagement.
•Workplace investigations.
•Planning and implementing Recognition programs.
•Announcements and communications.
• Fulfilling the COPC and ISO certificate.
Vodafone Project - Vodafone premises.
• Handling consumer collections and payments
• Conducting payments deals with customers
• Achieving area targets for collection
• Handling bad debt and preventing its raise.
Call Center Representative - Vodafone Project - Vodafone premises.
• Handling customers problems & inquiries
• Dealing with different departments to facilitate the workflow to provide
excellent customer service.
• Using different applications which enable handling customers’ inquires, problems and complains
• Handling multiple tasks & projects.
• Performing delegation tasks during manager’s vacations.
Leading a group of sales reps at the bookshop
Preparing scientific subjects for different levels & Faculties of University.
Serving as a captain in the restaurant
Leading a team of waiters & delivery boys.
Making weekly meeting with the owners & daily briefing for improving the work
Flow.
for Seven Services and Der3 services ( sister company for Wasla)
• provide, select and recruitment a new staff for two companies.
• Responsible for all tasks related to personal and payroll.
• Communication with the offices of labor, medical and social insurance.
• Official records of the attendance and leave for employees.
• The processing and preparation of staff payroll.
• Responsible for the application of the policies and procedures of the company.
Project - Vodafone Premises
• Handling Wasla employees working in Vodafone Project all HR related tasks.
• Issuing monthly payroll
• Handling all employment and recruitment documentations.
2010-2010 Etisal Contact Center Cairo
Call Center Team Leader- Etisalat Project
Develop and improve processes to maintain the highest level of customer satisfactions.
• Monitor the team reports (conformance, adherence and tardiness)
• Develop the agents' performance to achieve the required daily and monthly SL.
• Provide a high level of quality monitoring to ensure a dedicated continuous progress of the team.
• Provide support to the team members to handle successfully difficult customers by providing guidance, empowerment, alternatives and solutions.
• Ensure the adherence of the team members to Etisalat Customer Operations department policies and procedures.
• Evaluate the team members at the Med and End year Appraisals.
• Develop, motivate and coach team members to achieve the agreed tasks and to develop their personal skill.
hpa | Highly professional Advisors ) •Egyptian labor law (Top Business
hpa | Highly professional Advisors ) •Egyptian labor law (Top Business
courses: Finished English Course Level 7 at AUC