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معاذ العابد, Project Delivery and Support Team Leader

معاذ العابد

Project Delivery and Support Team Leader·Rs2

الأردن

الثانوية العامة أو ما يعادلها, English Language

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 5 أشهر

Project Delivery and Support Team Leader

سبتمبر 2023 - حتى الآن

Rs2

عمان، الأردن

سبتمبر 2023 - حتى الآن

As a Team Leader of the Project Delivery and Support Team, I am entrusted with the
responsibility of establishing and managing a high-performing team dedicated to deliver
RS2 clients portfolios. Collaborating closely with top management, I provide comprehensive
reports on the team's progress and ensure the team remains positive, motivated, and
productive. My leadership style involves addressing challenges head-on, fostering a
problem-solving culture, and consistently guiding the team toward success.

مجال الشركة:
الخدمات المالية
الدور الوظيفي:
تكنولوجيا المعلومات

SENIOR BUSINESS ANALYST

يناير 2021 - أغسطس 2023

RS2

عمان، الأردن

يناير 2021 - أغسطس 2023

As a Senior Business Analyst, I held the responsibility of formulating and overseeing the
client delivery plan for a portfolio of RS2 clients, collaborating closely with the Support Team
Manager. My focus was on ensuring the smooth execution of all change initiatives within the
established framework of RS2's Release Management process. This included configuration,
testing, delivery, and implementation of solutions to guarantee alignment with the initial
requirements. I consistently achieved the successful delivery of assigned tasks within specified
timelines and cost-effective parameters, emphasizing the prioritization of client requirements
and adherence to SLAs.

مجال الشركة:
الخدمات الفنية والتركيب
الدور الوظيفي:
تكنولوجيا المعلومات

Business System Analyst

يناير 2018 - فبراير 2021

RS2 Software plc

عمان، الأردن

يناير 2018 - فبراير 2021

RS2 Software is a technology company that provides payment processing solutions. The company provides software and managed services for customer processing
Job holder will be required to provide business process assistance in Client Delivery planning.
To configure, test, deliver and implement new requirements and enhancements on software systems developed by RS2 for existing and new client. The
My Responsibilities
· Assist in managing client delivery and release schedules for projects.
· Plan and manage the RS2 system functional and regression testing schedule for assigned changes.
· Document new functionality and enhancements introduced to the software systems developed
· Participate in knowledge transfer activities from Change Management and Project Definition teams as part of the requirements analysis.
· Review client requirements analysis and High Level Test Cases.
· Identify any flaws in the gap analysis and revert back to Change Management.
· Act as a central point of contact (via e-mail, teleconferencing and on-site workshops).
· Configure the software systems developed.
· Document all test results in accordance with agreed standards
· Deliver release to clients and provide support during implementation.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

ERP senior Functional Consultant

فبراير 2016 - يناير 2018

EHS

عمان، الأردن

فبراير 2016 - يناير 2018

My job role is a combination of business analysis and project implementation. These roles are completing each other in order to complete the project milestones.

Responsibilities:

- ERP (Financial and Inventory Modules).
- Gathering clients and sites requirements in order to document, customize and make it applicable and configurable on the solution that we provide.
- Analyze the business process of the site and find better ways and reduce its steps (if possible) in order to make it easier and faster for completing the patient treatment journey at the hospital as fast as possible (financially wise).
- Identify and follow up each team member’s tasks.
- Implementing HIS System for Inpatient and Outpatient Clinics.
- Document Management:
o User Manual Preparation.
o Project Scope of work.
o Official Documents.
o Statistical Reports based on PM requirements.
- Report the issues and bugs that appear during the implementation to the responsible team and testing it on a test environment once it’s solved.
- Reporting Directly to Project Manager in terms of tasks statuses, issues, work challenges and suggestions.
- Conduct Training Sessions for Ministry Of Health and Hospital Employees.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

Business Development Manager

يوليو 2015 - يناير 2018

IMTA

عمان، الأردن

يوليو 2015 - يناير 2018

Responsibilities:
● Develop and execute business and marketing plans for assigned territory through lead identification and qualification, cold calling, creating and developing proposals and pricing models, presentations, closing sales, and conducting business reviews
● Prospect and obtain customers to achieve target sales growth
● Recognize sales opportunities and implement sales strategies by identifying prospects and researching sales options, developing relationships with prospects and recommending solutions

مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
الإدارة

System Implementer

مارس 2013 - ديسمبر 2014

Adaptiver TechSoft ATS

الرياض، المملكة العربية السعودية

مارس 2013 - ديسمبر 2014

System Implementer (March, 2013 - Present)
Adaptive Techsoft(ATS)
WAISCO MEDICAL SYSTEM. (Riyadh, Saudi Aabia)
WAISCO is a major player in providing diversified healthcare solutions (Mobile healthcare, systems and related consumables and services) to the leading hospitals and institutes in Saudi Arabia

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
غيرذلك

Assistant Solutions Consulting

يوليو 2012 - فبراير 2013

omnix international company(L.L.C)

عمان، الأردن

يوليو 2012 - فبراير 2013

Working on
Omnix International Company L.L.C (Amman-Jordan)
Omnix is an international leading provider of technology enabled solutions in MENA region.

oracle siebel Tools
and Oracle Bi
at omnix international company(L.L.C)

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
غيرذلك

التعليم

Leeds English Language School, UK

ديسمبر 2014

ديسمبر 2014

الثانوية العامة أو ما يعادلها، English Language

المملكة المتحدة

Intensive English Language.
عرض المرفق

University of Jordan

يونيو 2012

يونيو 2012

بكالوريوس، Computer Information System

الأردن

k

Skills

Oracle
Expert
Oracle
Expert
Publishing
Expert
Publishing
Expert
Siebel
Expert
Siebel
Expert
ASP
Expert
ASP
Expert
ASP
Intermediate
ASP
Intermediate
DATABASES
Intermediate
DATABASES
Intermediate
EXCEL
Beginner
EXCEL
Beginner
HTML
Intermediate
HTML
Intermediate
Oracle BI Publishing
Intermediate
Oracle BI Publishing
Intermediate
Siebel
Intermediate
Siebel
Intermediate
System Implementer
Expert
System Implementer
Expert
Business Analysis
Intermediate
Business Analysis
Intermediate
Oracle
Expert
Oracle
Expert
Publishing
Expert
Publishing
Expert

اللغات

العربية
متمرّس
الانجليزية
متوسط

التدريب و الشهادات

التدريب
Business Analysis
pioneers-academy
Dec 2015
I have completed intensive training courses on the following languages and technologies and has acco
Microsoft ASP.NET
Jan 2012